Manager, Partnership Management

Vaga não está no LinkedIn

🕒 Setembro 12

🌾 Iowa – Remoto

🌾 Iowa – Remote

💵 $90.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

👻 Score fantasma 6%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Pearson VUE

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1994

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Pearson VUE é líder global em avaliações baseadas em computador, oferecendo uma ampla gama de exames de credenciamento e certificação para diversos setores. A empresa apoia candidatos e organizações proprietárias dos exames ao disponibilizar recursos, opções de agendamento e adaptações para garantir acesso equitativo às avaliações. Sua missão é potencializar candidatos e enriquecer comunidades por meio da aplicação de exames de alto impacto que validam competências e conhecimentos profissionais, contribuindo para o avanço na carreira e para a elevação dos padrões do setor.

Descrição

• Lead a team of Partner Success professionals supporting state, district, and school partners throughout the assessment lifecycle • Oversee partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management • Ensure successful delivery of assigned programs and services while meeting cost, quality, and schedule commitments • Build and maintain relationships with state, district, and school partners • Lead customer readiness, implementation, training, and adoption planning • Serve as escalation point for complex customer concerns, risks, and delivery issues • Identify continuous improvement opportunities and improve customer satisfaction • Oversee assessment programs or strategic customer relationships • Coordinate cross-functional teams to deliver program commitments • Monitor schedules, risks, issues, budgets, and milestones • Ensure compliance with contractual requirements and delivery expectations • Lead forecasting, planning, and business reviews • Manage program financials, revenue/margin plans, forecasts, budgets, and costs • Coach, develop, mentor, and manage performance of Partner Success professionals • Establish goals, priorities, and performance expectations • Foster accountability, collaboration, customer focus, and continuous improvement • Drive process improvements and scalable practices across Partner Success • Partner with cross-functional leaders to improve communication, coordination, and execution • Identify and mitigate delivery, customer, and operational risks

🎯 Requisitos

• Bachelor's degree or equivalent combination of education and experience • 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions • Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development • Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues • Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives • Proven ability to influence and collaborate across Product, Technology, Operations, Measurement, Content, and Customer Support teams • Strong communication, facilitation, negotiation, and presentation skills • Ability to effectively engage customers, executive leadership, and internal stakeholders • Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives • Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability • Position may require up to 25% travel • Pearson is an Equal Opportunity Employer and a member of E-Verify

🏖️ Benefícios

• Participation in Pearson’s sales incentive plan • Benefits information provided via Pearson’s benefits resource