Manager, Project Management Office

🕒 Maio 1

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PerfectServe

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2003

⚕️ Seguro de Saúde

☁️ SaaS

💰 Private Equity Round em 2018-05

Healthcare Insurance • SaaS

A PerfectServe é uma empresa de tecnologia em saúde que se especializa em soluções de comunicação e colaboração clínica. A empresa oferece ferramentas para melhorar a comunicação entre profissionais de saúde, otimizar os fluxos de trabalho clínico e aumentar o engajamento de pacientes. Seus produtos incluem serviços de atendimento médico, agendamento de profissionais e um console de operador de saúde, todos projetados para garantir uma comunicação eficaz e segura em ambientes de cuidado. A PerfectServe visa reduzir os encargos administrativos e apoiar o bem-estar dos profissionais de saúde enquanto mantém a conformidade com as regulamentações da indústria. Confiada por mais de 30. 000 organizações de saúde, a PerfectServe integra-se aos sistemas de saúde existentes para otimizar o agendamento de profissionais, melhorar a comunicação com pacientes e familiares e viabilizar o atendimento virtual.

Descrição

• Manage and mentor a team of Project Managers, ensuring alignment with organizational goals and best practices. • Foster a culture of accountability, collaboration, and continuous improvement. • Refine existing PMO processes and create missing processes to ensure alignment by the team on expected delivery and outcomes. • Collaborate between managers and directors across all platforms to align existing processes, areas of improvement, and project outcomes. • Partner with Sales teams to assist in pre-sales activities, including scoping and developing Statements of Work (SOW). • Provide guidance on project feasibility, timelines, and resource planning during the sales cycle. • Participate in pre-sales calls to define implementation processes and data gathering prior to contract signature. • Help manage SOW, pricing, timeline, and CRS templates to be utilized with the team. • Coordinate with sales leaders and other professional services leaders on pricing and licensing needs with platform enhancements and new features. • Coordinate with product teams for platform enhancements as a client advocate based on project needs and feedback. • Escalate product functionality that would enable closing a sale or putting a go-live at risk. • Maintain ownership of a limited portfolio of projects, applying PMO standards and best practices while modeling effective project delivery and supporting continuous improvement across the organization. • Oversee operational processes for multiple product lines, including project setups in project management tools. • Coordinate sales-to-services transitions to ensure seamless handoff and customer experience. • Serve as an escalation point for project-related issues, driving resolution, and maintaining client satisfaction. • Maintain client satisfaction surveys for post implementation clients. • Help to coordinate with Customer Success and Support teams with project transitions. • Create monthly status reports and assist in the creation of board reports quarterly. • Be responsible for monthly and quarterly utilization and productivity reporting.

🎯 Requisitos

• Bachelor’s degree in Business, Project Management, or related field. • Minimum 6+ years of project management experience, with at least 3 years in a leadership role. • Experience working closely with Sales teams and supporting sales enablement processes. • Experience working with Smartsheet; certification in Smartsheet preferred

🏖️ Benefícios

• Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one. • 401K - with match and immediately vested. • 17 company holidays, 2 floating holidays plus competitive paid time off policy • Internal Advancement Opportunities