HR Services Representative I

🕒 Julho 8

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Petco

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1965

🛒 Varejo

👥 B2C

🏥 Saúde

Retail • B2C • Healthcare

A Petco é uma varejista de produtos para animais de estimação voltada para o consumidor e um provedor de serviços de saúde animal. A empresa vende uma ampla variedade de suprimentos e alimentos para animais de estimação (para cães, gatos, peixes, répteis e pequenos animais), produtos para animais (camas, aquários, suprimentos) e oferece serviços profissionais e em loja para animais, incluindo medicina veterinária e programas de saúde animal. Comemorando 60 anos, a Petco se posiciona como um destino para os donos de animais apoiarem a saúde e o bem-estar animal.

Descrição

• Perform independently to resolve general partner issues related to payroll, benefits leaves, talent management, talent acquisition, learning, etc. and strive to deliver first-contact resolution. • Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive partner experience. • Resolve partner inquiries and issues by utilizing HR Service Center standard operating procedures, company policies & procedures, knowledge management system and other reference materials. • Ensure proper triage, escalation and effective resolution of higher-level issues and challenging interactions to subject matter experts and/or management. • Build and maintain effective business relationships with all departments. • Perform, review and distribute reports and audits related to HR, quality assurance and data integrity of HCM and time and attendance systems. • Responsible for meeting and/or exceeding established key performance indicator metrics as defined by management. • Interact professionally and effectively through verbal and written communication with all professional contacts with emphasis on company interests.

🎯 Requisitos

• Associate’s degree or equivalent amount of Bachelor education in HR or related field preferred • 1 or more year of experience in HR, call center, or related field preferred • Experience in a high-volume administrative support environment supporting multiple staff and/or departments • Presents ideas and information to customers in a clear, concise manner, exhibiting exceptional communication skills (written and verbal) • Adapts communication style to different customer groups • Demonstrates attention to and actively strives for understanding of customers’ concerns and opinions • Demonstrates ability to listen effectively to customer concerns and issues to provide applicable solutions • Demonstrated a passion for customer service with specific emphasis in contact center support, preferably within an HR organization • Attention to detail, organizational skills, and the ability to multitask

🏖️ Benefícios

• Pet First – Protect & Empower • Foster the Fun – Connect & Bond • Let’s Go! Own & Commit