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🕒 Agosto 26, 2025

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PingWind Inc. (SDVOSB)

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🔒 Cibersegurança

🏛️ Governo

☁️ SaaS

Cybersecurity • Government • SaaS

A PingWind Inc. é uma empresa de pequeno porte de propriedade de veterano deficiente em serviço (SDVOSB), certificada pela SBA, que se especializa em fornecer serviços críticos de missão para parceiros do Governo Federal. As principais capacidades da empresa incluem segurança cibernética e garantia da informação, otimização de infraestrutura de TI e gerenciamento de plataformas baseadas em nuvem, e consultoria em gestão e cadeia de suprimentos. Utilizando tecnologia de ponta e melhores práticas, a PingWind ajuda os clientes a proteger informações, modernizar sistemas e otimizar o desempenho para alcançar a máxima eficiência. Com sede em Annandale, VA, a PingWind apoia mais de 250 funcionários em 37 estados.

Descrição

• Support triage meetings with stakeholders to coordinate and collect additional information relevant to end-user issues • Receive telephone calls and emails from users having problems using computer software and hardware • Act as first point of contact for customer concerns and issues • Handle customer complaints, provide appropriate solutions and alternatives, and perform follow-ups to ensure resolution • Keep records of customer interactions, process customer accounts, and file documents accordingly • Analyze problems and provide technical assistance, support, and advice to end users • Determine whether problems are caused by hardware, software, or systems • Perform incident management activities: categorize and enter tickets into tracking systems • Troubleshoot issues, train customers, maintain documentation, and ensure customer satisfaction

🎯 Requisitos

• Required to have and maintain a Non-Sensitive / High Risk (Public Trust) security clearance (Tier 4/6c) • HS Diploma/GED • Five (5)+ years of experience in supporting Information Technology (60 months) • Analyze problems and provide technical assistance, support, and advice for hardware, software, and systems • Study and resolve computer software and hardware problems • Determine whether issues are caused by hardware, software, or system • Incident management and ticket categorization/entry • Experience helping customers with product-related inquiries and technical problems • Troubleshoot customer issues and provide appropriate solutions and follow-ups • Provide technical support, train customers, maintain documentation • Strong technical understanding of IT systems and services • Excellent written and verbal communication, organizational, problem-solving, analytical, and teamwork skills • Ability to perform complex technical tasks • Open to learning new technologies • Desired: Bachelor’s Degree

🏖️ Benefícios

• Paid Federal Holidays • Robust Health & Dental Insurance Options • 401k with matching • Paid vacation and sick leave • Continuing education assistance • Short Term / Long Term Disability & Life Insurance • Employee Assistance Program • through Sun Life Financial EAP Guidance Resources