Business Process Engineer

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🕒 Maio 20

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Planit

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

🏥 Saúde

🏭 Manufatura

Consulting • Healthcare • Manufacturing

A <Planit> é uma empresa global de serviços de engenharia de qualidade e testes de software que ajuda empresas a melhorar a qualidade do software, a entrega e a experiência do cliente. A Planit oferece QA & testes, automação de testes, testes de desempenho, testes de segurança e acessibilidade, gerenciamento de dados de teste, consultoria em RPA/IA, DevOps e consultoria de engenharia de qualidade, além de treinamento e aumento de equipe. A empresa utiliza soluções de qualidade impulsionadas por IA e serviços gerenciados baseados em resultados para acelerar a transformação digital de grandes organizações em diversos setores.

Descrição

• Support process discovery by documenting current‑state processes using standard methods (e.g. process maps, BPMN diagrams, SIPOCs, SOPs). • Analyse processes to identify steps suitable for automation and simplification. • Lead the design and configure RPA and agentic AI workflows • Build, test and deploy automation solutions using approved platforms, tools and standards. • Develop and maintain technical and process documentation for all automations (design specs, configuration guides, test cases, runbooks). • Execute unit, system and user acceptance testing for automation solutions; capture and resolve defects. • Monitor automated workflows in production, troubleshoot issues and implement fixes or enhancements. • Contribute to continuous improvement by collecting data, measuring automation performance and suggesting optimisation opportunities. • Work with cross‑functional stakeholders to clarify requirements and validate solutions. • Set BPE team technical standards, including development guidelines, access controls, change management and testing practices. • Support benefit tracking by providing data and insight on automation usage, error rates and processing times. • Contribute to BPE playbooks, templates and reusable components to help scale automation delivery. • Collaborate with the BPE Director on what process to automate, agree on what the measure of success is for those processes and activity monitor

🎯 Requisitos

• 5+ years of experience in business process engineering, automation development, business analysis or a related field. • Experience with business process modelling and documentation (e.g. BPMN, SIPOC, swimlane diagrams, SOPs). • Hands‑on experience with one or more RPA or intelligent automation platforms (e.g. major RPA tools, workflow engines preferably UIPATH). • Exposure to or strong interest in agentic AI concepts (e.g. AI agents, LLM‑based workflows) and their integration into business processes. • Familiarity with APIs, web services or integration techniques used to connect automation solutions to enterprise systems. • Understanding of typical HR, IT and Finance back‑office processes and common automation use cases (e.g. employee onboarding, ticket handling, invoice processing). • Awareness of enterprise architecture, security, risk and compliance considerations when designing and deploying automations. • Ability to write clear, structured documentation for technical and non‑technical audiences. • Ability to break down complex processes into clear steps and identify bottlenecks, manual work and error‑prone activities. • Experience analysing data (e.g. volumes, cycle times, error rates) to assess automation suitability and impact. • Strong troubleshooting skills to diagnose and resolve issues in automation workflows and integrations. • Capability to propose pragmatic improvements that balance quick wins with longer‑term process optimisation. • Comfort using metrics and dashboards to monitor performance and drive continuous improvement. • Experience working in Agile or iterative delivery environments (e.g. sprints, Kanban, incremental releases). • Ability to manage own tasks, estimate effort and meet agreed deadlines with minimal supervision. • Strong collaboration and communication skills, able to work effectively with business stakeholders, architects and engineers. • Openness to feedback and willingness to learn new tools, methods and technologies, especially in AI and automation. • Structured approach to work with attention to detail and quality (including testing and documentation). • Comfortable working with distributed or offshore team members using remote collaboration tools. • Relevant certifications in RPA platforms, BPM, cloud or related technologies are highly regarded but not mandatory.

🏖️ Benefícios

• Play a critical role in shaping how NRI operates and grows • Work closely with senior leaders and teams across the business • Have real influence on processes, people, and outcomes