Business Operations Specialist

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Political Asylum Lawyers

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2020

⚖️ Jurídico

👥 B2C

🌍 Impacto Social

Legal • B2C • Social Impact

Political Asylum Lawyers é um escritório de advocacia sediado em Houston, especializado em asilo político e direito imigratório. O escritório auxilia indivíduos no processo de busca por asilo, preparação para entrevistas de asilo e apelações de negações de asilo. Dá ênfase a sessões estratégicas para planejar casos que possam levar à residência permanente e cidadania nos Estados Unidos. A experiência prévia de seu fundador como oficial de asilo do governo informa a abordagem do escritório na construção de casos fortes para refugiados e solicitantes de asilo.

Descrição

• Review workflows for errors, gaps, duplicated steps, and inefficiencies; propose fixes • Build and document processes, SOPs, checklists, instructions, and process guides • Create screen captures and training videos • Test changes before and after production release • Administer and configure platforms including Asana, ActiveCampaign, HubSpot, Google Workspace, Zapier, and Make • Build, maintain, and troubleshoot automations, templates, task routing, and email sequences • Resolve or escalate staff questions about systems, access, and workflows • Work with software vendors to resolve platform problems • Provision and adjust user access and maintain system continuity • Conduct operational audits and score work against standards • Identify recurring errors and recommend retraining, process, form, or automation changes • Compile, clean, normalize, validate, and report operational data • Produce reports on volume, processing time, workload, quality, and capacity • Administer systems and access for new-hire onboarding • Prepare onboarding projects, credentials, and role-specific materials • Train employees and deliver refresher training • Coordinate shared processes with Legal, Finance, Setup, Correspondence, Reception, and other teams • Communicate operational changes and support rollouts, office-specific procedures, and special projects • Review and score candidate assessments for operational hiring when asked

🎯 Requisitos

• Committed to helping immigrants secure their future in the United States through asylum • Fluent Spanish and English, written and spoken, at a professional level • Advanced Excel and Google Sheets, including pivot tables, lookups, conditional logic, and cleaning large or messy data sets • Experience building recurring reports from raw data and validating results • Hands-on CRM or marketing automation administration experience, preferably ActiveCampaign or HubSpot • Experience with automations in Zapier, Make, Google Apps Script, Claude Cowork, or a comparable platform • Experience with a task or project-management platform, preferably Asana • Experience writing SOPs or work instructions • Experience creating training materials and training employees, including written guides and screen recordings • Exceptional attention to detail • Ability to manage competing priorities and urgent interruptions • Excellent judgment with confidential client, legal, financial, and employee information • Comfort working on undefined problems without an obvious escalation point • Ability to work across departments without formal authority • Organization and ability to perform with minimal supervision • Versatility and willingness to take on changing responsibilities • Resume and cover letter must be submitted in English and PDF format

🏖️ Benefícios

• 11 U.S. federal holidays off (paid) regardless of your location • Week between Christmas and New Year's — office closed, fully paid • Local holiday work that doesn't coincide with a U.S. holiday is compensated per your country's labor laws • Three weeks of paid vacation annually • Comprehensive training program • Mentorship and collaboration • Career advancement paths • Work from anywhere within Argentina • Equipment support — stipend or provided equipment to set up your home office, available after 4 months on the job