Customer Solutions Engineer

🕒 3 dias atrás

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Popl

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

🤝 B2B

☁️ SaaS

B2B • Marketing • SaaS

Popl é uma plataforma líder de cartões de visita digitais que aprimora a captação de leads e o marketing presencial por meio de tecnologia avançada. Permite que os usuários compartilhem facilmente cartões de visita digitais, capturem leads em eventos e enriqueçam informações de contato via IA, simplificando o networking e ampliando as oportunidades de negócios. Confiada por milhões, incluindo 90% das empresas da Fortune 500, a Popl se integra facilmente a sistemas CRM e oferece uma plataforma unificada para equipes gerenciarem interações e melhorarem os relacionamentos com clientes.

Descrição

• Join live customer calls—especially for new accounts that need fast onboarding or setup support • Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic • Run ad hoc onboarding sessions or “office hours” to unblock customers in real-time • Support CSMs by assisting on the technical aspects of implementation • Help configure Popl for unique customer use cases that require specialized workflows or data logic • Translate customer requirements into actionable setup recommendations • Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns • Act as an internal resource for teammates needing support on technical topics or product configurations • Participate in cross-functional enablement sessions to increase fluency across the broader CX and GTM orgs

🎯 Requisitos

• 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM) • Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive, and HR platforms like Azure Active Directory, Workday, and Google Workspace • Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users • A highly independent operator who’s also deeply collaborative—comfortable working across Success, Product, and Engineering • Quick to jump into live calls, proactive in solving blockers, and confident owning the “how” of implementation • Nice to Haves: Familiarity with Zapier, Light experience with APIs, JSON, or field-level CRM structures, Experience supporting sales or marketing tech stacks in startup environments

🏖️ Benefícios

• Fully remote • Competitive salary • Meaningful equity • Full insurance & benefits • Unlimited PTO • $150 monthly wellness credit • Constant daily learning