Senior Engineer / Team Lead

🕒 Agosto 19

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

🦅 Patrocina Visto H1B

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👻 Score fantasma 10%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Presidio

1001 - 5000 funcionários

💼 Consultoria

📦 Logística

🤖 Inteligência Artificial

💰 Private equity em 2011-05

Consulting • Logistics • Artificial Intelligence

A <Presidio> é um provedor global de serviços e soluções de tecnologia que projeta, implementa e gerencia plataformas digitais ágeis e seguras para clientes corporativos. A empresa auxilia as organizações a acelerarem a transformação digital através da migração e gestão em nuvem, engenharia de dados e inteligência artificial, cibersegurança, redes e infraestrutura, colaboração e serviços gerenciados de ciclo de vida. A Presidio também oferece modelos de aquisição, financiamento e consumo, soluções específicas para indústrias e suporte operacional para clientes dos setores regulamentado e público.

Descrição

• Diagnose complex operational issues and identify root causes across cloud environments • Use AI to accelerate investigation and resolution • Build automation and AI-driven workflows to eliminate repetitive work • Learn and support evolving AWS, Azure, and GCP services • Manage cloud-native compute, storage, networking, identity, monitoring, and security services • Measure and report on automation and AI initiatives and their effect on efficiency, service delivery, customer experience, and reliability • Serve as the primary technical resource for managed services customers • Drive technical conversations with customers and internal account teams • Communicate with customers about incidents, service requests, maintenance, and changes • Deliver customer service while maintaining SLA commitments • Mentor team members and lead technical initiatives • Provide technical leadership during complex incidents, troubleshooting, root cause analysis, and corrective actions • Contribute to intelligent automation, AIOps, generative AI, and agentic workflow adoption

🎯 Requisitos

• Bachelor's degree or equivalent work experience and/or military experience • 6–9 years' experience troubleshooting and managing core services in both AWS and Azure, including compute, networking, identity, storage, monitoring, and security • 3+ years' developing automation solutions using Python, PowerShell, APIs, workflows, or orchestration tools • 3+ years' experience supporting enterprise infrastructure, cloud operations, managed services, or platform engineering environments • Demonstrated ability to leverage AI tools, assistants, and automation platforms to improve operational efficiency and accelerate problem resolution • Experience consuming and integrating REST APIs and cloud-native services • Strong analytical and systems-thinking skills with ability to diagnose complex technical issues • Strong written and verbal communication skills • Must be eligible to support public sector customers and successfully complete required criminal history, fingerprint-based, or other customer-mandated background investigations • Must be a US Citizen • Proof of active certification(s) is required

🏖️ Benefícios

• Remote work arrangement • 5% associated travel • Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Priority referrals for protected veterans

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