Senior Project Manager, Contact Center

🕒 Maio 9

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

👷‍♀️ Gerente de Projetos

🦅 Patrocina Visto H1B

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Presidio

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🤝 B2B

🤖 Inteligência Artificial

🔒 Cibersegurança

💰 Private equity em 2011-05

B2B • Artificial Intelligence • Cybersecurity

A <Presidio> é um provedor global de serviços e soluções de tecnologia que projeta, implementa e gerencia plataformas digitais ágeis e seguras para clientes corporativos. A empresa auxilia as organizações a acelerarem a transformação digital através da migração e gestão em nuvem, engenharia de dados e inteligência artificial, cibersegurança, redes e infraestrutura, colaboração e serviços gerenciados de ciclo de vida. A Presidio também oferece modelos de aquisição, financiamento e consumo, soluções específicas para indústrias e suporte operacional para clientes dos setores regulamentado e público.

Descrição

• Presidio is seeking an experienced, customer-facing Senior Project Manager to lead the delivery of complex Contact Center and Unified Communications solutions within a Value-Added Reseller (VAR) and IT Systems Integrator environment. • Provide end-to-end ownership of all project phases including requirements validation, detailed planning, solution design coordination, build, testing, deployment, stabilization, and formal project closeout. • Develop, maintain, and actively manage integrated project plans, including work breakdown structures, critical path analysis, milestones, dependencies, and deliverables. • Enforce project governance standards to ensure projects are delivered on time, within approved budget, and in alignment with contractual commitments. • Own project financial performance, including revenue recognition alignment, cost tracking, billable utilization, and gross margin targets. • Monitor and control project labor, materials, and third-party costs; provide accurate forecasting, variance analysis, and financial reporting. • Lead cross-functional project teams consisting of Presidio engineering resources, solution architects, third-party vendors, and subcontractors. • Act as the primary point of contact for customers, executive sponsors, internal leadership, and vendor partners throughout the project lifecycle. • Identify, document, and manage project risks, issues, and mitigation strategies; escalate appropriately with clear impact analysis and recommended actions. • Drive clear, consistent, and professional communication through status reports, steering meetings, and executive briefings.

🎯 Requisitos

• Bachelor’s degree or equivalent professional or military experience. • 7+ years of hands-on experience as a Senior Project Manager delivering complex, customer-facing technology implementation projects within a VAR, systems integrator, or professional services environment. • Demonstrated experience managing Contact Center and Unified Communications solutions, including cloud, hybrid, and on-prem deployments. • Proven ability to manage project financials, including margin, utilization, cost controls, and revenue alignment. • Strong command of formal project management methodologies, documentation, and governance practices. • Advanced proficiency with Microsoft Project for scheduling, dependency management, and critical path analysis. • PMP, Agile, or equivalent project management certification preferred.

🏖️ Benefícios

• Health insurance • 401(k) matching • Paid time off • Flexible working arrangements • Professional development opportunities