Senior Engineer, Collaboration

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

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Presidio

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Presidio é uma empresa global de soluções e serviços de TI que projeta, implementa e gerencia plataformas digitais ágeis e seguras para ajudar clientes corporativos a acelerar a transformação digital. Suas ofertas incluem migração para a nuvem e plataformas modernas, serviços gerenciados, IA e análises de dados (incluindo IA agêntica e privada), cibersegurança, redes, colaboração e financiamento de ciclo de vida/finops e de aquisição/consumo. A Presidio atende setores regulados e corporativos como saúde, mídia e entretenimento, finanças, setor público e serviços públicos.

Descrição

• Lead end-to-end solution delivery, including complex architecture, design, configuration, implementation, testing, and documentation • Collaborate with customers to define functional and technical designs • Lead customer design sessions, effectively setting expectations, understanding business requirements, and representing Presidio with professionalism and technical expertise • Develop and deploy dial plans, call routing, high availability and redundancy features, and QoS designs • Solid understanding of E911 solutions (e.g., RedSky) • Design and implement Cisco Unified Communications Manager, Unity Connection, Expressway, SBC, and UCCX (including scripting) • Deliver enterprise voice and video solutions using Cisco, WebEx Calling MT/DI, Microsoft Teams Calling, and Zoom Collaboration platforms • Document technical solutions including 'as-built' documentation, Visio diagrams, and test plans • Apply automation and scripting capabilities to streamline project tasks and improve overall deployment efficiency where applicable • Provide knowledge transfer and admin training to customers • Partner with project managers and team members to deliver successful outcomes • Act as a trusted advisor for customers, recommending improvements and identifying business opportunities • Maintain a strong understanding of Network Infrastructure and Security technologies to effectively troubleshoot and support all components of the collaboration environment • Stay current with emerging technologies and best practices in collaboration and contact center platforms.

🎯 Requisitos

• 8+ years of experience in designing, implementing, and supporting Cisco Collaboration technologies • Deep hands-on experience with: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Expressway & SBC, Cisco UCCX (including scripting and design), Cisco Emergency Responder, Cisco WebEx Calling MT/DI, Microsoft Teams Calling, Zoom Collaboration Solutions, Gateways (MGCP, SIP, PRI, FXO, FXS), Quality of Service (QoS) on routers/switches • Experience integrating third-party collaboration tools (faxing, call recording, paging, etc.) • Proficiency in server virtualization and cloud collaboration platforms • Strong communication, presentation, and customer-facing skills • Ability to lead projects independently and mentor junior engineers. • Bachelor's Degree in Computer Science, Engineering, or equivalent work/military experience • CCNP Collaboration required or equivalent experience

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options