Senior Client Support Analyst

🕒 Maio 14

🌽 Illinois, Massachusetts – Remoto

🌽 Illinois – Remote 🍂 Massachusetts – Remote

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

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Press Ganey

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1985

⚕️ Seguro de Saúde

Healthcare Insurance • Analytics • Consulting

A Press Ganey é um provedor líder em soluções para medição e melhoria da experiência do paciente para organizações de saúde. A empresa foca em aprimorar a qualidade do atendimento e os resultados para os pacientes, por meio de feedbacks acionáveis e análises avançadas. Ao alavancar dados em larga escala e aprendizado de máquina, a Press Ganey auxilia os prestadores de saúde com insights para otimizar o cuidado ao paciente, engajar funcionários e promover melhoria contínua em suas organizações.

Descrição

• Provides expertise to clients and account team to educates customers on patient experience surveys and data collection processes and communicates regularly with the Advisor assigned to the account. • Participates in client calls as necessary. • Audits, interprets, and provides advice based on recurring monitoring and maintenance metrics to ensure client compliance with government-required data collection. • Monitors, maintains and makes adjustments to all patient experience products and services for a portfolio consisting primarily of Press Ganey’s most complex, strategic health care system accounts. • Prioritizes workload and manages timelines to meet client target dates for projects and for internal service level agreements. • Informs and advises client and internal Press Ganey account team of progress on client projects and requests. • Serves as SME resource for internal teams. • Facilitates a collaborative team environment for both internal and external clients. • Provides ongoing support for new and existing products. • Contributes annually to at least one cross-departmental internal project around developing/improving processes, acting as lead or co-lead. • Cross trains as needed for exposure to Press Ganey products.

🎯 Requisitos

• Bachelor’s degree is required. • Minimum 2-4 or more years’ experience in Client Support Specialist role, having demonstrated ability to manage large, strategic customer accounts • Excellent written and verbal communication skills are required. • Proficiency with Microsoft Office (Excel, Word, Outlook, etc.) • Demonstrated ability to analyze multiple data sources, including client’s budget and contract details, to create and execute a survey distribution plan. • Demonstrated quality-focus, with strong organizational skills and attention to detail, and ability to prioritize work and manage time effectively. • Proven ability to manage complex and strategic client accounts. • Fully owns processes for assessing, investigating, and managing key client requests with little or no oversight. • Displays passion for work and is motivated to learn on the job from other team members and by self-paced eLearning. • Able to serve as a mentor to new associates and act as a leader within the team and the department. • Able to adapt in a fast-paced, innovative, changing environment.

🏖️ Benefícios

• Health insurance • Flexible work arrangements • Professional development opportunities • Paid time off