Director, Product Management – Client Experience

🕒 Julho 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $175.000 - $195.000 / ano

⏰ Tempo Integral

🔴 Especialista

✅ Gerente de Produto

👻 Score fantasma 16%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Progyny, Inc.

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2015

💼 Consultoria

🛡️ Seguros

🏥 Saúde

Consulting • Insurance • Healthcare

A Progyny, Inc. é uma empresa que oferece benefícios abrangentes de saúde reprodutiva com foco em fertilidade, construção de família e saúde reprodutiva da mulher. Seus serviços incluem benefícios de fertilidade flexíveis e equitativos, como FIV, IIU, adoção e barriga de aluguel, atendendo a uma força de trabalho global. A Progyny é dedicada a alcançar resultados clínicos superiores e experiências excepcionais para os membros através de seu modelo orientado por dados. Eles oferecem uma extensa rede de fornecedores, garantindo cuidados acessíveis e de alta qualidade. A Progyny apoia mais de 460 empresas em diversos setores, com o objetivo de redefinir os benefícios empresariais com soluções que abrangem todas as fases da vida, desde a preconcepção até a menopausa.

Descrição

• Lead the strategy and roadmap for products supporting employer onboarding, Member Enrollment, client implementation, ongoing client management, and account growth • Define and communicate the product vision, strategy, and roadmap for Client Experience and Member Enrollment • Own products and workflows supporting employer onboarding, file ingestion, coverage context, member identity, health plan member IDs, and enrollment quality • Improve the accuracy, reliability, transparency, and scalability of enrollment processes • Build tools to identify and resolve enrollment errors, duplicate or unmatched members, and data-quality issues • Lead internal tools roadmap for implementing new clients and transitioning existing clients into a new plan year • Improve implementation workflows, readiness tracking, handoffs, and launch predictability • Develop tools providing Client Success visibility into client configuration, enrollment performance, account health, open issues, and growth opportunities • Partner with the Eligibility Product Lead to support accurate benefit eligibility decisions • Establish ownership, data interfaces, and shared success measures across enrollment and eligibility • Manage, coach, and develop two direct reports • Partner with Engineering, Design, Data, Operations, Client Implementation, Client Success, Security, Privacy, and Compliance • Lead product discovery, prioritization, delivery, adoption, and performance measurement • Partner with a dedicated engineering squad and collaborate with primary stakeholders in Operations, Client Implementation, and Client Success

🎯 Requisitos

• 10+ years of product management or related experience, including experience with complex platforms, enterprise workflows, data products, or internal tools • 3+ years of people-management experience • Demonstrated ability to set product strategy and translate it into an executable roadmap • Experience with enrollment, customer onboarding, file ingestion, identity matching, enterprise implementation, or similar operational processes • Strong understanding of data validation, integrations, APIs, record matching, or identity-management workflows • Experience partnering with engineering teams on technically complex or data-intensive products • Ability to simplify manual and fragmented processes through scalable product solutions • Strong stakeholder-management, communication, and prioritization skills • Comfort working with sensitive data in a regulated environment • Commercial judgment and an understanding of how product capabilities can support client retention and expansion • Candidates must be based in the United States • Candidates must be authorized to work in United States without the need for sponsorship, now or in the future • Nice to have: Experience in healthcare, benefits, insurance, HR technology, payroll, or enterprise SaaS • Nice to have: Familiarity with enrollment, coverage administration, employer data integrations, health plan member IDs, or MPI capabilities • Nice to have: Experience building tools for Client Implementation, Operations, or Client Success teams • Nice to have: Understanding of the distinction between Member Enrollment and benefit eligibility determination

🏖️ Benefícios

• Paid family and parental leave • Preconception, fertility and family building benefits, including egg freezing, IVF, and adoption support • Family and pet care fund • Menopause and midlife care • Health, dental, vision and life insurance options for employees and family • Free in-person, virtual and text-based mental health and wellness support • Paid time off, including vacation, sick leave, personal days and summer flex time • Company equity • Bonus program • 401(k) plan with company match • Access to on-demand legal and financial advice • Learning and development programs • Mentorship program • Company social events, including annual volunteer day and donation matching • Flex days (3 days a week in the office) • Onsite meals and snacks for employees reporting into the NY office