Content Expansion Associate

🕒 Junho 15

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $45.000 - $50.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

✍️ Gerente de Marketing de Conteúdo

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 18%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Project Expedition

Project Expedition

11 - 50 funcionários

Fundada em 2015

🏨 Hospitalidade

📦 Logística

✈️ Turismo

Hospitality • Logistics • Travel

A Project Expedition é um marketplace de viagens online que ajuda viajantes a descobrir, comparar, reservar e gerenciar tours, atividades, excursões terrestres e viagens de vários dias ao redor do mundo. A plataforma lista experiências em destinos globais, oferece suporte ao cliente, equiparação de preços, políticas de reserva flexíveis e ferramentas para agentes de viagens e operadores turísticos gerenciarem reservas e indicações. Atende principalmente aos consumidores, enquanto também disponibiliza recursos corporativos e de parceria para profissionais de viagens.

Descrição

• Support supplier onboarding from initial engagement through activation • Manage onboarding for assigned suppliers and ensure smooth, efficient launches • Follow onboarding processes, playbooks, and documentation • Track onboarding KPIs, including time to launch, activation rates, and content quality standards • Coordinate onboarding activities across internal teams • Serve as the primary supplier contact throughout onboarding and early-stage development • Provide supplier guidance, training, and best-practice recommendations • Respond to supplier questions and proactively address onboarding challenges • Escalate complex issues while maintaining a positive supplier experience • Review supplier content against platform standards and quality expectations • Optimize product descriptions, inclusions, meeting points, imagery, and other content for conversion • Conduct quality assurance reviews before products go live • Resolve content gaps and improve product quality with suppliers • Support supplier integrations with Supply Operations and technical teams • Assist with technical onboarding tasks and connectivity validation • Troubleshoot onboarding issues and identify whether they are operational or technical • Collaborate with internal teams to resolve issues efficiently • Identify onboarding bottlenecks and efficiency improvements • Recommend updates to onboarding workflows, documentation, and playbooks • Track supplier onboarding performance and share insights • Support initiatives improving supplier activation, content quality, and long-term supplier success • Leverage AI to optimize and automate repetitive tasks and processes • Work the Tuesday-Saturday shift

🎯 Requisitos

• 2-4 years of experience in supplier onboarding, account management, operations, content management, or a similar role • Strong organizational and project management skills • Exceptional attention to detail and commitment to quality • Comfortable managing multiple onboarding projects simultaneously • Strong communication and relationship-building skills • Ability to work cross-functionally with both operational and technical teams • Basic understanding of how APIs deliver pricing, availability, and content into a platform • Comfortable working with large amounts of data across multiple systems and CRMs • Self-motivated and able to work independently in a fast-paced environment • Marketplace, e-commerce, or travel industry experience is preferred • Fluent in English with strong written communication skills • Must be based in the United States • Unable to hire employees residing in California or New York • Not suitable for digital nomads

🏖️ Benefícios

• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility) • 15 days of leave (increases to 20 days at 2 years tenure) • Company Healthcare Plan (Company contribution $10,500 with 2 completely covered plans) • 401K company plan • Annual work from home budget $500 • Annual training budget of $250 • TSA PreCheck (worth $80) • Annual Project Expedition tour credits of $750 • Employee discounts on thousands of tours and activities

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