Medicare Advisor

Vaga não está no LinkedIn

🕒 Julho 28

🏄 California, Colorado, +12 estados a mais – Remoto

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💵 $70.000 - $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👻 Score fantasma 4%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Propel, Inc

Propel, Inc

51 - 200 funcionários

Fundada em 2014

👥 B2C

☁️ SaaS

🌍 Impacto Social

💰 $3.500.000 Grant - Propel em 2024-08

B2C • SaaS • Social Impact

A Propel é uma empresa de tecnologia e aplicativo móvel para consumidores que ajuda pessoas que recebem benefícios do governo (principalmente SNAP/EBT) a gerenciar esses benefícios. O aplicativo se conecta aos portais estaduais para recuperar saldos e históricos de transações do EBT, oferece verificação de saldo, previsões de depósitos, detalhes de transações, recursos de segurança como bloqueio de cartão e bloqueio de transações fora do estado, monitoramento de fraude e alertas sobre atualizações de benefícios e políticas. A Propel também oferece descontos exclusivos em mantimentos, planos de telefone/internet, listas de empregos e atividades temporárias, além de conteúdo editorial e recursos para comunidades SNAP/WIC. É gratuito para os usuários, gera receita por meio de publicidade seletiva e parcerias, e opera na maioria dos estados e territórios dos EUA. A empresa foca em fortalecer a rede de segurança social com tecnologia e atende milhões de usuários.

Descrição

• Respond to incoming inquiries from users regarding D-SNPs, Traditional Medicare, Medicare Advantage plans, and Medicaid, providing expert guidance and support via in-app chat (primary) and phone (secondary). • Use AI-powered tools to efficiently research plan details, compare coverage options, and synthesize complex regulatory information for users. • Apply a user-centric approach, prioritizing user needs and exceeding service expectations. • Conduct comprehensive comparisons of Medicare Advantage plans, ensuring users understand their options for healthcare coverage based on their specific needs. • Educate users on eligibility requirements, enrollment processes, and Medicare compliance, helping them navigate the complexities of healthcare regulations. • Execute enrollment applications accurately, providing users with critical information about deadlines and ongoing actions needed to sustain their coverage effectively. • Maintain appointments with multiple insurance carriers across 30+ states and ensure compliance with licensing requirements as Propel expands its D-SNP footprint. • Collaborate with product, design, and engineering teams to improve app functionality, offering insights from user interactions and enrollment experiences. • Leverage AI tools to draft user communications, create summaries, and identify patterns in user inquiries that can inform product improvements. • Offer constructive feedback to enhance user and agent experiences within the application workflow. • Flex outside of core D-SNP advisory as needed, supporting broader Medicare enrollment efforts, general app CX, and other team initiatives as we scale into new states and markets.

🎯 Requisitos

• Fast learner with a strong interest in developing expertise in Medicare/Medicaid nationwide. • Comfortable using AI tools (such as ChatGPT, Claude, or similar) in daily work for tasks like research, drafting, and problem-solving. Willingness to learn and adopt new AI-powered tools as they are introduced. • Able to handle complex user inquiries and multitask while receiving information from a user, including researching health plans and concepts. • Quickly develops credibility with users, demonstrating an aptitude for active listening, deep knowledge in the area you are advising them on, and providing confident consultations. • Have or are willing to obtain an active broker/agent health insurance license in your home state and additional non-resident state licensure (company-sponsored). • Willing to complete training and take tests relevant to getting appointed by health insurance carriers. • Excellent communication skills with the ability to explain complex concepts simply. • A comprehensive understanding of the difficulties faced by low-income Americans and a dedication to offering compassionate and tailored assistance. • From October 15th through December 7th (the Annual Enrollment Period), refrain from taking vacation and be able to take phone/chat shifts on the weekends (likely 1 day/weekend during that period). • Must pass a background check as part of the hiring process.

🏖️ Benefícios

• Meaningful work and a strong shared sense of mission • Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn. The team meets in-person for optional retreats. • 20 Days of PTO • 4% 401K match • $10k lifetime spend towards Carrot Fertility • Excellent Medical, Dental and Vision options • Other health and mental health focused benefits and perks

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