Senior Director, Workforce Optimization

Vaga não está no LinkedIn

🕒 Julho 25

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $162.500 - $185.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Diretor

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Public Partnerships | PPL

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

⚕️ Seguro de Saúde

🤝 B2B

Healthcare Insurance • B2B

A Public Partnerships | PPL é uma fornecedora de serviços de gestão financeira e administrativa que possibilitam o cuidado de longo prazo autoproposto pelo Medicaid. A empresa ajuda os participantes elegíveis do Medicaid a contratar e gerenciar cuidadores (incluindo familiares ou amigos), lida com a folha de pagamento, pagamentos, documentos fiscais e de conformidade, e oferece ferramentas online e suporte para participantes, cuidadores e administradores de programas. A PPL faz parceria com agências estaduais do Medicaid e organizações de cuidados gerenciados para administrar programas de cuidado autoproposto em vários estados, com o objetivo de simplificar a administração do programa e manter as pessoas em suas casas.

Descrição

• Build and govern the analytical and coaching infrastructure for Enrollment Operations • Unify productivity, capacity, and quality data into a standardized performance framework • Own staffing and caseload modeling grounded in validated labor data • Lead structured root cause analysis on recurring operational breakdowns • Drive process and efficiency improvements via Operational Excellence function • Design and govern a unified performance and quality framework • Build, validate, and maintain tier-adjusted staffing and caseload models • Own capacity monitoring and early-warning trend analysis across all enrollment programs • Present capacity, performance, and quality trends to VP and executive leadership

🎯 Requisitos

• Bachelor’s degree in Business, Operations Management, Industrial Engineering, or a related field preferred • 8+ years of progressive experience in operations, performance management, workforce management, or continuous improvement roles • 3+ years in a people-leadership role, managing analysts or operational excellence staff • Advanced proficiency in root cause analysis methodologies (5 Whys, fishbone/Ishikawa, or equivalent structured problem-solving frameworks) • Strong quantitative and analytical skills, including capacity/staffing modeling, statistical trend analysis, and data validation • Advanced data analysis skills (Excel required; experience with Power BI or equivalent BI/reporting tools strongly preferred) • Strong facilitation and influence skills; proven ability to drive adoption of standards and change without direct line authority over the teams being measured • Excellent written and verbal communication skills, including experience presenting data-driven findings to senior and executive audiences • Change management and continuous improvement expertise (Lean, Six Sigma, or equivalent methodology preferred)

🏖️ Benefícios

• 401k Retirement Plan • Medical, Dental and Vision insurance on first day of employment • Generous Paid Time Off • Employee Assistance Program and more