Senior Technical Support Specialist

Vaga não está no LinkedIn

🕒 6 dias atrás

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Pure IT Credit Union Services

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2016

Tecnologia Inovadora para Empresas de Serviços Financeiros. A Pure IT é uma CUSO que oferece Consultoria Estratégica em Tecnologia. Fazemos parceria com cooperativas de crédito, CUSOs, instituições financeiras, fintechs ou outras organizações para oferecer Serviços Profissionais, Implementações de Projetos de Infraestrutura e Serviços Gerenciados de Tecnologia. Com a parceria no seu núcleo, a Pure IT pode adaptar soluções tecnológicas à vantagem competitiva de cada cooperativa de crédito. Usamos a tecnologia para cumprir a estratégia e as necessidades de negócios dos nossos parceiros, criando um ecossistema de TI eficiente que ajuda todos a alcançar seus objetivos.

Descrição

• You will be the engineer our clients rely on when issues get past the help desk. • The problems coming to you are the ones without an obvious answer, often spanning multiple systems and requiring you to think carefully before you act. • Some days that means tracing an authentication issue across identity providers, endpoints, and a SaaS application to find the one misconfiguration causing the failure. • Other days it means walking a credit union employee through a problem patiently and clearly so they understand what happened and why. • Our clients run a wide range of environments. Some are largely cloud-hosted, some are traditionally on-premises, most are a mix. • You will move between them throughout the week, which means strong fundamentals matter more than deep expertise in any single product. • The ability to learn a new platform quickly and apply what you already know in a new context is one of the most valuable skills in this role.

🎯 Requisitos

• A few years of hands-on IT support experience, ideally including some time at a help desk or service desk • Working knowledge of Microsoft 365 administration, Active Directory, and Windows Server • Solid grasp of networking fundamentals: DNS, DHCP, VLANs, routing and switching basics • Familiarity with at least one virtualization platform and one cloud-delivered security or networking technology (the specific vendors can be learned) • Comfort working through ambiguity and a methodical approach to troubleshooting • Ability to work a 7-day rotating (currently every 6 weeks) on call schedule that we pay an additional $250 stipend • Strong written and verbal communication, especially when explaining technical concepts to non-technical people • The judgment to know when to escalate and the discipline to document what you tried

🏖️ Benefícios

• Competitive compensation based on experience • Comprehensive benefits including health, dental, and vision • Paid certification and training • Flexible mix of remote and on-site work