Guest Communications Assistant

Vaga não está no LinkedIn

Setembro 7

Candidatar-se

Receber Emails com Vagas Similares

PurpleLab

SiteLinkedInTodas as Vagas

Healthcare Insurance • Artificial Intelligence • Pharmaceuticals

A PurpleLab é uma healthtech com a missão de fazer com que a saúde fale uma linguagem única e unificada para promover melhores desfechos. Sua plataforma de analytics em saúde no-code, a HealthNexus™, capacita ciências da vida, pagadores (operadoras/seguradoras), prestadores e outros stakeholders com evidências do mundo real para enfrentar, com agilidade e custo-efetividade, desafios tradicionais e emergentes. A PurpleLab viabiliza a identificação precisa de profissionais e organizações de saúde, facilitando campanhas segmentadas e a mensuração de desempenho, elevando assim os desfechos em saúde.

51 - 200 funcionários

Fundada em 2015

⚕️ Seguro de Saúde

🤖 Inteligência Artificial

💊 Farmacêutico

Descrição

• Manage all inbound communication from Hostaway and guest phone line • Respond promptly to issues (e.g., maintenance, access) and escalate when necessary • Build trust with guests by providing friendly, solution-focused support • Ensure 5-star experiences from booking to review using all available tools and SOPs • Perform daily audits to ensure unit readiness • Coordinate with cleaners to confirm cleanings meet time and quality expectations • Conduct check-in inspections and thermostat audits • Review security camera footage to ensure property condition aligns with brand standards • Assign unresolved issues and ensure follow-up tasks are completed • Support any other operational tasks required to ensure guest satisfaction

🎯 Requisitos

• Experience in guest services, hospitality, or property management preferred • Strong written and spoken English communication • Detail-oriented with high accountability and follow-through • Comfortable with technology: messaging platforms, auditing checklists, smart devices • Proactive problem solver with calm under pressure • Familiarity with tools like Hostaway, messaging apps, Google Workspace (a plus)

🏖️ Benefícios

• Flexible work arrangements • Remote role (LATAM only)