Manager, Service Solutions – Northeast Region

🕒 Julho 1

🗽 New York – Remoto

🗽 New York – Remote

💵 $80.000 - $105.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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QIAGEN

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🧬 Biotecnologia

🏥 Saúde

🔥 Investimento no último ano

💰 $750.000.000 Post-IPO Debt - Qiagen em 2025-08

Biotechnology • Healthcare

A QIAGEN é uma fornecedora global de tecnologias de amostras e ensaios e sistemas relacionados para diagnósticos moleculares, testes aplicados, pesquisa acadêmica e farmacêutica. A empresa fornece instrumentos, kits de consumo e ensaios (incluindo fluxos de trabalho baseados em PCR e ácido nucleico), bem como soluções de software e bioinformática que apoiam laboratórios clínicos, pesquisa em ciências da vida e desenvolvimento de medicamentos. As ofertas da QIAGEN concentram-se em permitir a detecção, extração e análise de amostras biológicas para diagnósticos, pesquisa e testes moleculares aplicados.

Descrição

• Lead, coach, and manage a team of Field Service Specialists, including hiring, onboarding, training, performance management, and employee development. • Own regional P&L performance, including service revenue, overtime, travel, parts usage, inventory, tools, and other controllable operating expenses; monitor performance against budget expectations and take action to improve revenue contribution, cost efficiency, productivity, and operational execution. • Oversee field service execution for installation, maintenance, repair, and planned service activities to support equipment uptime, customer satisfaction, contractual commitments, response targets, utilization goals, and business needs. • Partner with Service Dispatch and Service Contract Sales to align field resources, support service contract renewals, warranty conversions, customer retention, and other service revenue opportunities. • Serve as an active member of the North America Service leadership team, contributing to shared priorities, cross-regional issue resolution, operational improvement, and alignment on customer experience, revenue, cost, and KPI performance. • Partner with global service teams and leadership to share regional field insights, support broader service initiatives, and help align local execution with global service priorities and best practices. • Use service data, performance trends, customer feedback, and escalation/root cause analysis to coach the team, improve execution, support business decisions, and drive continuous improvement in quality, safety, compliance, and service performance.

🎯 Requisitos

• Bachelor's degree in Engineering, Life Sciences, Business, or a related field, or equivalent experience. • Minimum of 5 years of experience in field service, technical support, service operations, or a related technical customer-facing function. • Prior people management, team leadership, or field leadership experience strongly preferred. • Experience managing revenue performance, operating expenses, budget targets, cost-efficiency initiatives, and other P&L-related responsibilities is highly preferred. • Experience supporting digital transformation, automation, analytics, or artificial intelligence initiatives within a service environment is highly desirable. • Experience working in a customer-facing, service-oriented environment with responsibility for issue resolution, escalation management, and customer satisfaction. • Experience using CRM systems, field service management tools, and reporting platforms is preferred; Salesforce experience and experience in life sciences, diagnostics, laboratory instrumentation, medical devices, or a related regulated technical environment are preferred.

🏖️ Benefícios

• Bonus plan • Generous benefits • Employee Assistance Program • Local benefits • Volunteer Day • Internal Academy (QIALearn) • Hybrid work (conditional to your role)