Client Success Manager

🕒 Junho 26

🏄 California – Remoto

🏄 California – Remote

💵 $110.000 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤝 Parceiro de Cliente

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RapidRatings

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📦 Logística

💳 Fintech

💰 $200.000.000 Private Equity Round em 2022-02

Consulting • Logistics • Fintech

A RapidRatings® estabelece o padrão para a transparência na saúde financeira entre parceiros de negócios, transformando a maneira como as principais empresas do mundo gerenciam riscos empresariais e financeiros. RapidRatings fornece a análise mais sofisticada sobre a saúde financeira de empresas públicas e privadas em mais de 140 países. As análises preditivas da empresa oferecem insights sobre o desempenho esperado de fornecedores, vendedores e outras partes terceiras. Para mais informações, visite rapidratings.com.

Descrição

• Own a named portfolio of Enterprise accounts as the senior strategic advisor • Shape and evolve client program strategy aligning RapidRatings to enterprise objectives • Lead Executive Business Reviews (EBRs) with senior client stakeholders • Translate Financial Health Rating (FHR) and portfolio insights into actionable recommendations • Advise clients on best practices for supplier engagement and risk governance • Manage renewal cycle including pricing strategy and contract negotiation • Identify expansion opportunities through new use cases and program changes • Achieve quarterly and annual targets for gross revenue retention • Anticipate and address risks to program success • Maintain accurate account plans and engagement records in Salesforce

🎯 Requisitos

• 5 to 7 years of experience in a senior client-facing advisory, consulting, or Enterprise Customer Success role • Demonstrated ability to operate as a trusted advisor to senior client stakeholders • Domain fluency in supply chain risk, third-party risk, procurement, or financial analytics • Strong executive presence and ability to lead substantive working sessions with senior stakeholders • Proven track record of driving gross revenue retention • Excellent verbal and written communication skills • Analytical rigor and comfort working with quantitative inputs • Proficiency with CRM platforms (Salesforce preferred) • Strong organizational and program management skills

🏖️ Benefícios

• Attractive compensation and incentive program • Benefits package • Flexible work environment • Unlimited self-managed PTO • Continuous education and learning