Director of Compliance

🕒 Abril 23

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Readymode

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🤝 B2B

📡 Telecomunicações

SaaS • B2B • Telecommunications

Readymode é um fornecedor completo de software para call centers que oferece uma solução híbrida em nuvem para chamadas de saída e entrada. Conhecido por seu discador preditivo avançado, ajuda as empresas a se conectarem com mais leads em menos tempo, otimizando as velocidades de discagem. O software também inclui um CRM integrado, recursos de segurança e conformidade, além de relatórios e análises em tempo real. Projetado para aumentar a produtividade e simplificar as operações, o Readymode atende a vários setores, incluindo imóveis, seguros de saúde, energia solar e terceirização de processos de negócios (BPO). A plataforma é fácil de usar e suporta integrações contínuas com várias ferramentas, visando melhorar o engajamento do cliente e o crescimento dos negócios.

Descrição

• Develop, implement, and oversee our Compliance & GRC (Governance, Risk, and Compliance) program that meets or exceeds North American regulatory standards. • Act as the primary expert on Canadian and US telecommunications laws (including TCPA, FCC/FTC regulations, and state-specific restrictions). • Monitor changes in the landscape to proactively adjust company strategy. • Maintain and manage the vetting of all customers to protect the integrity of the Readymode platform and ensure strict adherence to our Acceptable Use Policy. • Develop and scale risk assessment processes. • Identify potential vulnerabilities in the customer lifecycle and implement controls to mitigate legal and operational risks. • Act as a thought leader in compliance for Readymode and partner with the Marketing team to produce high-value compliance content. • Empower the Readymode team, from Sales to Product, by translating complex regulations into actionable operational procedures. • Ensure compliance is embedded from the first touchpoint to the end of the customer lifecycle. • Build and maintain strong working relationships with regulatory authorities and industry groups. • Maintain rigorous, audit-ready records of all compliance activities, customer reporting, and platform usage to ensure 100% transparency at all times. • Partner with Engineering and Product teams to integrate compliance features (like state calling restrictions and DNC management) directly into the Readymode platform.

🎯 Requisitos

• 8+ years of experience in Compliance, Legal, or Regulatory Affairs, preferably within the SaaS, Telecommunications, or FinTech sectors. • Deep understanding of TCPA, TSR, STIR/SHAKEN, and DNC registries. • Familiarity with data privacy frameworks (ie CCPA) is a significant asset. • Proven ability to build a compliance function from the ground up in a high-growth environment. • Exceptional ability to communicate complex legal requirements to non-technical stakeholders and customers. • Bachelor’s degree in Law, Business, or a related field.

🏖️ Benefícios

• Competitive package – Strong compensation including equity opportunity • Health insurance • Professional development opportunities • 401(k) matching