Developer Analyst II

🕒 Ontem

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $70.700 - $120.300 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🖥 Engenheiro de Software

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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RealPage, Inc.

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

💰 $18.643.000 Post-IPO Equity - RealPage em 2022-01

Consulting • Logistics • Marketing

A RealPage, Inc. é um fornecedor de software e serviços de gerenciamento de propriedades focado no mercado de habitação alugável e no setor imobiliário mais amplo. A empresa oferece plataformas baseadas em nuvem (SaaS) e ferramentas impulsionadas por IA para leasing, experiência do residente, gestão de receitas e finanças, utilidades e sustentabilidade, gerenciamento de fornecedores e despesas, integrações de edifícios inteligentes e análises—atendendo operadores de propriedades multifamiliares, acessíveis, estudantis, seniores, unifamiliares e comerciais. As soluções da RealPage são projetadas para que empresas de gerenciamento de propriedades, proprietários, investidores e fornecedores otimizem operações, aumentem a receita e melhorem a experiência do residente.

Descrição

• Resolve complex Tier 3 escalations for assigned RealPage products using advanced root cause analysis, SQL queries, API diagnostics, log analysis, and behavioral pattern evaluation • Own specific product areas or troubleshooting domains and develop deep expertise • Document product defects for Engineering review, including reproduction steps, impact assessment, and supporting data • Analyze escalation trends to identify recurring issues, systemic gaps, and patterns • Administer escalation tickets in Salesforce, maintaining case history, customer communications, and resolution documentation in compliance with SLS requirements • Author and update technical troubleshooting guides, workaround documentation, and product-specific SOPs • Mentor junior team members on troubleshooting techniques, case documentation, and product workflows • Collaborate with Support, Product Management, and Engineering to coordinate defect resolution and escalation workflows • Deliver or contribute to internal training, product knowledge updates, and team enablement activities • Maintain accountability for case volume, SLS adherence, and documentation quality while balancing competing priorities

🎯 Requisitos

• Bachelor's degree or equivalent experience in a technical, analytical, or business field • 4–5 years of experience in technical support, product operations, or a related role, preferably supporting SaaS or enterprise software products • Demonstrated ability to perform root cause analysis and develop actionable, customer-ready solutions using data analysis, product knowledge, and sound technical judgment • Intermediate to advanced SQL skills • Experience with REST APIs, including reading API documentation and executing API requests for diagnostic purposes • Excellent written and verbal communication skills • Ability to conduct structured root cause analysis across product, data, integration, and configuration issue types • Strong organizational skills with the ability to manage multiple escalations simultaneously, prioritize effectively, and escalate appropriately • Demonstrated commitment to documentation quality, knowledge transfer, and team enablement • Consultative communication approach, able to translate complex technical findings into clear guidance for support teams and customers • Experience with Salesforce or similar enterprise CRM/case management platforms (preferred) • Familiarity with SaaS product architecture, integration patterns, or middleware technologies (preferred) • Experience contributing to or maintaining technical documentation, SOPs, or knowledge base content (preferred) • Exposure to DevOps practices, software development workflows, or working closely with Product Management and Engineering teams (preferred) • Experience with data analysis or reporting tools such as Excel or Power BI (preferred)

🏖️ Benefícios

• Health, dental, and vision insurance • Retirement savings plan with company match • Paid time off and holidays • Professional development opportunities • Performance-based bonus based on position • Certain roles may be eligible for annual bonus and sales incentives