Customer Support Engineer

🕒 3 dias atrás

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Rebuy Engine

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2017

🛍️ Comércio Eletrônico

🤖 Inteligência Artificial

☁️ SaaS

💰 $17.000.000 Series A em 2023-02

eCommerce • Artificial Intelligence • SaaS

A Rebuy Engine é uma plataforma de personalização totalmente conectada e ponta a ponta, alimentada por IA, projetada para melhorar as experiências de e-commerce. A plataforma auxilia as empresas na criação de experiências de compra inteligentes através de insights baseados em dados, recomendações de produtos personalizadas e integrações perfeitas com plataformas de e-commerce importantes como a Shopify Plus. Com foco no aumento das taxas de conversão e do valor médio dos pedidos (AOV), a Rebuy Engine capacita os comerciantes a simplificar seus processos de vendas, otimizar estratégias de merchandising e, em última análise, gerar mais receita ao longo da jornada do cliente.

Descrição

• Providing technical support for Merchants and Partners through our internal ticketing system. • Creating new documentation or updating existing documentation as required. • Preparing reports on technical issues that require further investigation or action by other departments within the company. • Resolving complex technical issues by analyzing problems, testing solutions, and recommending changes to existing systems. • Installing new software and upgrading existing software to ensure that it continues to function properly. • Coordinating with other departments within the company to ensure that any issues are addressed quickly and efficiently. • Troubleshooting problems with software programs and networks to identify and resolve issues. • Suggesting improvements in work processes, procedures, or policies to increase efficiency and productivity.

🎯 Requisitos

• BS degree or equivalent work experience. • At least 1-3 years of relevant work experience in a JavaScript environment. • Experience with frontend frameworks (e.g. React, Vue, Angular) and performant SaaS environment. • Comfortable understanding of HTML and browser development tools for debugging, testing, and optimizing. • It’s a bonus if you’ve got experience in: remote work environments, start-ups, SaaS or managed services, Atlassian // Jira, Scrum // Agile, and omni-channel support (customer chat).

🏖️ Benefícios

• 100% free health, dental, and insurance for you and your family. • Flexible vacation policy. • Generous holiday schedule. • Parental leave and sick policy. • 401(k) retirement plans for U.S. employees. • TFSA and RRSP retirement plans for Canadian employees. • 3% contribution of gross salary, irrespective of location.