CX Retention, Outbound Sales Associate

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RAG - RecruitAGraduate

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

RAG - RecruitAGraduate é uma empresa de recrutamento focada em conectar empregadores a graduados e estagiários talentosos. Ao simplificar o processo de contratação, eles ajudam as empresas a encontrar candidatos qualificados para oportunidades de emprego significativas, variando de estágios a programas estruturados para graduados. Seus serviços atendem tanto às necessidades dos empregadores quanto às aspirações de carreira dos recém-formados, enfatizando o posicionamento eficiente e o apoio ao longo de todo o processo de contratação.

Descrição

• Make high-volume outbound calls to customers who have completed free trials. • Present the product and subscription service clearly, persuasively, and professionally. • Handle objections calmly and guide hesitant customers toward a positive decision. • Support customers struggling to continue their plan and resolve basic account or billing queries. • Monitor personal call and conversion performance. • Meet and exceed daily, weekly, and monthly KPIs. • Share insights, tips, and best practices with the wider team. • Build rapport quickly and maintain a friendly, professional tone. • Deliver consistent, high-quality interactions that reflect the brand values. • Adapt to customer needs while maintaining focus on retention goals.

🎯 Requisitos

• Previous outbound sales, retention, or call-centre experience preferred. • Strong communication skills, confident articulation, and commercial awareness. • Self-motivated, organised, and resilient under pressure. • Ability to handle objections and influence customer decisions positively. • Quick learner, adaptable to new systems and processes. • Comfortable working remotely with minimal supervision. • Strong interpersonal and rapport-building skills. • Persuasive and consultative sales approach. • Resilience and ability to work to clear targets. • Attention to detail and accurate record-keeping. • Team player who shares insights and supports colleagues.