Senior MSP Engineer

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🕒 Março 19

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟠 Sênior

👷🏻‍♀️ Engenheiro

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Red Cup IT

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2009

🔒 Cibersegurança

☁️ SaaS

Cybersecurity • SaaS • Managed Services

A Red Cup IT é um Provedor de Serviços Gerenciados (MSP) especializado em cibersegurança, conformidade e serviços de CIO virtual para empresas de médio e grande porte. A empresa é dedicada a fornecer soluções avançadas de cibersegurança, suporte a operações de TI e gestão de projetos complexos, garantindo uma relação cooperativa com as equipes internas de TI dos clientes. Com um foco abrangente em segurança, a Red Cup IT oferece serviços incluindo aumento de habilidades de TI, entrega de projetos e gestão de nuvem, todos personalizados para fornecer ambientes de TI eficazes e seguros para seus clientes.

Descrição

• Provide Tier 2/3 escalation support for servers, networks, cloud services, and line‑of‑business applications. • Design, implement, and support Windows Server, Active Directory, virtualization (VMware/Hyper‑V), storage, and backup solutions. • Plan and execute migrations and deployments (e.g., Microsoft 365/Exchange Online, Azure/AWS workloads, server upgrades, network refreshes). • Configure and manage networking: firewalls, switches, VLANs, VPNs, Wi‑Fi, and routing for SMB/enterprise clients. • Administer cloud platforms such as Microsoft 365, Azure AD, Intune, and other SaaS services commonly used in MSP environments. • Use RMM and PSA tools to monitor systems, remediate alerts, manage tickets, and document all work accurately. • Perform security hardening and remediation: patching, configuration baselines, identity and access controls, backup/DR validation, and endpoint protection. • Lead or participate in client onboarding, technical assessments, and standardization initiatives. • Create and maintain technical documentation, runbooks, and diagrams for client environments. • Mentor junior engineers and service desk staff, providing guidance on best practices and troubleshooting approaches. • Participate in on‑call rotations and provide after‑hours support for critical incidents when required. • Collaborate with account management to provide technical input for roadmaps, proposals, and client strategy.

🎯 Requisitos

• 5+ years of experience in an MSP or multi‑client IT services environment in a systems/network engineering role. • Strong hands‑on experience with Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, file/print services. • Proficiency with virtualization technologies (VMware and/or Hyper‑V). • Solid networking knowledge: TCP/IP, VLANs, VPNs, firewalls, routing, switching, and Wi‑Fi. • Experience administering Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) and Azure AD/Entra ID. • Familiarity with RMM and PSA platforms used in MSPs (e.g., ConnectWise, Autotask, N‑able, Datto, etc.). • Strong troubleshooting skills across servers, networks, and endpoints in heterogeneous environments. • Excellent documentation, communication, and customer‑facing skills. • Ability to prioritize and manage multiple tickets and projects in a fast‑paced, SLA‑driven environment.

🏖️ Benefícios

• Health insurance • Professional development opportunities • Flexible work arrangements