Senior Manager, Implementation

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🕒 Junho 1

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Noria Corporation

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1997

Events

A Noria Corporation é uma empresa proeminente na indústria de manutenção e confiabilidade, conhecida por organizar a Reliable Plant Conference & Exhibition. Realizado em Chicago, IL, este evento atrai uma vasta gama de profissionais de manutenção e confiabilidade de todo o mundo. A Noria Corporation foca no gerenciamento de ativos, oferecendo sessões de aprendizado, estudos de caso e exposição às mais recentes tecnologias para melhorar as práticas de manutenção. Ela serve como um centro para networking e desenvolvimento profissional, fornecendo aos participantes insights sobre tecnologias de confiabilidade de ponta e conexões valiosas na indústria.

Descrição

• Lead, coach, and develop a team of Implementation Managers, fostering a high-performance culture grounded in accountability and growth. • Set clear performance expectations and KPIs; conduct regular 1:1s, performance reviews, and career development conversations. • Identify skill gaps and create individual development plans that help each team member grow and advance. • Recruit and onboard new Implementation Managers as the team scales. • Own and continuously improve the end-to-end implementation playbook: from statement of work through successful subscription conversion. • Build and iterate on scalable processes, templates, and tooling to drive consistency and efficiency across the team. • Define and track team-level KPIs including trial conversion rates, time-to-subscription, and customer satisfaction scores. • Identify systemic blockers to subscription conversion and lead cross-functional initiatives to resolve them. • Serve as an escalation point for complex customer situations, ensuring resolution and a best-in-class experience. • Partner with Sales, Technical Support, and Product teams to deliver a unified customer journey from trial to subscription. • Represent the Implementation function in cross-functional planning sessions, contributing insights on customer needs and operational realities. • Maintain visibility into active customer trials and installations, intervening proactively where needed to protect outcomes. • Deliver regular reporting on team performance, trial progress, and conversion metrics to senior leadership. • Analyze trends in customer feedback and implementation data to drive continuous improvement. • Ensure accurate and timely documentation across CRM and project management platforms.

🎯 Requisitos

• 5+ years of experience in Implementation and Onboarding with at least 2 years in a people management role. • Proven experience in a SaaS environment, with a strong understanding of the SaaS customer lifecycle and subscription economics. • Demonstrated success building or scaling implementation or customer success teams. • Strong project management skills with the ability to manage multiple priorities across a distributed team. • Exceptional communication and interpersonal skills; you can motivate a team, manage up, and build trust with customers. • Data-driven mindset with the ability to translate metrics into actionable strategy. • Familiarity with CRM systems and project management tooling (e.g., Salesforce, HubSpot, Jira, Asana).

🏖️ Benefícios

• Competitive compensation package including stock options • Flexible work schedule • Comprehensive benefits including retirement plan match • Opportunity to make a real impact every day • Work with a dynamic and growing team • Unlimited PTO