Customer Engineer

🕒 Junho 6

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $162.000 - $210.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👷🏻‍♀️ Engenheiro

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Render

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2018

☁️ SaaS

SaaS • Cloud Computing • Web Hosting

A Render é uma plataforma em nuvem que simplifica o processo de construção, implantação e escalonamento de aplicações para desenvolvedores e equipes. Com recursos robustos como implantações automáticas, escalonamento automático e uma variedade de opções de serviço, incluindo serviços web e sites estáticos, a Render fornece um ambiente abrangente para o desenvolvimento de aplicações. Confiada por mais de dois milhões de desenvolvedores, a Render foi projetada para lidar com tudo, desde os menores projetos até aplicações em larga escala com facilidade, garantindo atualizações contínuas e rede segura.

Descrição

• Serve as the named technical point of contact for a portfolio of Render's highest-value customers—primarily AI-native startups, technology companies, and scaled SaaS businesses • Lead structured onboarding for new customers: architecture reviews, environment setup, team enablement, and establishing production readiness standards from day one • Proactively monitor customer health signals—service stability, resource utilization, deployment frequency, support ticket patterns—and intervene early to prevent performance degradation and churn • Conduct regular technical check-ins and executive business reviews (EBRs/QBRs) with engineering and infrastructure leaders, translating platform usage data into business-relevant insights • Develop deep familiarity with each customer's architecture and growth trajectory to identify natural expansion opportunities: additional services, higher compute tiers, Postgres scaling, team seat growth, and new workload types • Collaborate with Account Executives to surface expansion signals, build joint account plans, and execute upsell and cross-sell motions grounded in genuine technical advice • Drive adoption of new Render capabilities—especially those relevant to AI/ML workloads such as autoscaling for inference, high-throughput background job pipelines, and preview environments • Help customers design and optimize infrastructure for AI-native applications: LLM API integrations, vector database connections, async inference queues, streaming endpoints, and multi-service orchestration • Capture and escalate structured product feedback from customers, creating a feedback loop that shapes the roadmap based on what matters most to Render's top accounts • Work with Support and Engineering on complex escalations, acting as the customer's technical advocate to drive timely resolution while maintaining trust and transparency

🎯 Requisitos

• Has 8+ years in a post-sales technical role—Customer Engineer, Technical Account Manager, Solutions Architect (post-sales), or Customer Success Engineer—at a cloud infrastructure, developer tools, or SaaS company • Has strong hands-on understanding of cloud application architecture: web services, background workers, databases, caching, networking, and container deployments—enough to review a customer's setup and offer substantive guidance • Has demonstrated experience working with AI-native or AI-adjacent companies, with familiarity in LLM API integration patterns, vector search, and the infrastructure requirements of production AI applications • Has proven commercial acumen: identifying expansion opportunities, contributing to renewal and upsell motions, and tracking account health metrics including NRR and time-to-value • Is an exceptional communicator—can explain a complex infrastructure tradeoff to a CTO and send a clear Slack message to a developer debugging a deployment with equal ease • Can manage a portfolio of technically complex accounts simultaneously, maintaining proactive cadences without letting reactive firefighting dominate their time • Is collaborative by instinct: works well with Sales, Product, Engineering, and Support, and understands that customer success is a team sport.

🏖️ Benefícios

• This opportunity is also eligible for equity with early-exercise options and extended exercise windows. • 4 weeks of paid vacation. • 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return. • Long-term disability, life insurance, and 401K plans. • 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well. • Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc. • Monthly cell phone and internet subsidy. • Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders. • Continuous learning benefits & related support.