Site Reliability Engineer

🕒 Setembro 30

🇨🇦 Canadá – Remoto

💵 $80.000 - $110.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⛑ DevOps & Engenheiro de Confiabilidade do Site (SRE)

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Logo of Rentsync

Rentsync

51 - 200 funcionários

Fundada em 2010

💼 Consultoria

📣 Marketing

📦 Logística

💰 Private equity em 2025-06

Consulting • Marketing • Logistics

A Rentsync é uma empresa norte-americana de proptech SaaS que oferece uma plataforma integrada para marketing imobiliário, locação e gestão de residentes em empreendimentos multifamiliares. Seus produtos incluem automação de marketing e ferramentas de IA, distribuição de anúncios, sites personalizáveis, candidaturas e pagamentos digitais, portais de residentes, analytics e serviços de marketing digital por meio de agência — tudo para ajudar gestores imobiliários a atrair, qualificar, converter e coordenar locatários durante todo o ciclo da locação. A Rentsync atende principalmente equipes de gestão imobiliária e marketing de empreendimentos multifamiliares, oferecendo APIs e integrações com os principais parceiros do setor para simplificar workflows e melhorar a performance.

Descrição

• Act as first responder for production alerts and incidents across services, from triage through resolution • Diagnose and fix issues directly in AWS and Kubernetes, including failing pods, resource exhaustion, bad deployments, networking/DNS, database, and cache problems • Roll back, scale, reconfigure, or patch infrastructure to restore service quickly • Escalate to development teams only when a code change is needed, providing a clear diagnosis • Own PagerDuty setup and business-hours incident response while reducing MTTD and MTTR • Run blameless post-mortems and drive technical follow-up work • Automate runbooks and repetitive operational work, including AI-assisted triage, investigation, and remediation • Build and maintain monitoring for Kubernetes workloads and services using Prometheus/Mimir, Loki, Tempo, Grafana, and OpenTelemetry • Monitor production releases and identify regressions in latency, errors, or resource usage • Create and maintain synthetic checks, smoke tests, health checks, and load/performance tests • Partner with engineering teams on performance and reliability issues and define SLOs, SLIs, and error budgets • Harden the platform through Terraform changes, Kubernetes resource tuning, autoscaling, CI/CD checks, secrets, and IAM improvements • Maintain service documentation and architecture decisions

🎯 Requisitos

• 3+ years in a cloud engineering, DevOps, or SRE role supporting production web applications • Hands-on production incident response experience, including diagnosing and fixing issues directly • Strong hands-on AWS production experience with EKS, EC2, RDS, VPC networking, IAM, and CloudWatch • Deep production Kubernetes experience, including troubleshooting, debugging, and monitoring workloads • Experience identifying and resolving performance and reliability issues with engineering teams • Experience with monitoring and observability tools such as Prometheus, Grafana, Loki, Datadog, or CloudWatch • Experience with on-call and alerting tools such as PagerDuty • Experience building automated production reliability tests or checks, including synthetic, smoke, health, or load tests • Willingness to participate in a future after-hours on-call rotation • Infrastructure as code with Terraform and comfort working in CI/CD pipelines • Solid Linux, networking, and container fundamentals • Scripting/automation in Bash, Python, or similar • Calm, clear communication during incidents and across teams • Preferred: AI tools for SRE work; Azure and possibly GCP; multiple technology stacks; AWS certification; LGTM or OpenTelemetry at scale; k6, Locust, or JMeter; MySQL/PostgreSQL operations; Redis/Memcached tuning; Cloudflare; cloud cost optimization and capacity planning

🏖️ Benefícios

• Remote position • Preferential consideration may be given to individuals within a reasonable commuting distance of one of the offices • Equal opportunity employer • Unique accommodations available during the interview process • Potential criminal background check in the final interview phase

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