Technical Customer Support, LATAM

🕒 Abril 1

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

respond.io

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2022

💼 Consultoria

📣 Marketing

🛍️ Comércio Eletrônico

💰 $7.000.000 Series A em 2022-09

Consulting • Marketing • eCommerce

respond. io é uma plataforma abrangente de gestão de conversas com clientes que facilita a captura e conversão de leads através de vários aplicativos de mensagens. Permite que empresas se comuniquem com leads de múltiplas fontes, automatem respostas de chat e direcionem conversas para os agentes corretos, otimizando o processo de vendas. A plataforma também integra-se a sistemas CRM para fornecer atualizações e insights contínuos sobre interações com clientes, aprimorando estratégias de marketing e retenção de clientes.

Descrição

• Deliver high-quality support to customers of our SaaS product • Communicate and respond to varied technical business solutions to customers in a team environment, using our shared inbox tool to assist with customer inquiries • Resolve customer inquiries in a timely manner using full understanding of the product value, functions, features, and customer’s business needs • Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions • Empower customers to self-serve and help users navigate our on-demand success resources • Work collaboratively across teams — Customer, Marketing, Product, and Tech — to solve complex problems • Provide customer support via multiple channels including chat, and video calls

🎯 Requisitos

• 2+ years of experience in a Customer Support role preferably in a SaaS or IT company • Experience in at least one of the following : API integrations, WhatsApp API, or Agentic AI • Excellent communication skills in Spanish and English, and the proven ability to understand customer’s inquiries • Ability to clearly explain complex ideas verbally and in writing • Ability to dig deeper to uncover customer’s true objectives • High level of empathy - it’s important for our Customer Support Associate to be a good person to peers and customers • Able to work in a fixed shift • Team-oriented mindset with a “thirst for more” attitude — always eager to learn, improve, and take on new challenges

🏖️ Benefícios

• Medical allowance to support your health and wellness needs • Flexible working environment that fit your lifestyle, wherever you're based. • Virtual events like Talent Shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!