Implementation Manager

🕒 Setembro 10

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

👻 Score fantasma 32%

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Rezilient Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

A Rezilient Health é uma empresa de saúde que oferece um benefício de cuidado primário e multi-especialidades projetado para ser abrangente e rentável para empresas e seus funcionários. Ela fornece serviços de saúde integrados através de suas CloudClinics, cuidado virtual e dispositivos digitais conectados, permitindo que os funcionários acessem cuidados de saúde de alta qualidade de forma eficiente e acessível. A empresa enfatiza o cuidado preventivo e resultados de saúde sustentáveis, ao mesmo tempo que reduz a dependência de serviços de emergência e cuidados de urgência, reduzindo assim os custos gerais de saúde para as empresas. A abordagem inovadora da Rezilient Health inclui consultas no mesmo dia tanto na clínica quanto virtualmente, além de acesso a mensagens 24/7 com fornecedores de saúde.

Descrição

• Lead assigned customer and health system implementations from internal handoff through launch and transition to ongoing support • Build and maintain implementation plans, project timelines, risk logs, readiness criteria, and launch checklists • Create customer-specific milestone trackers, decision logs, dependency trackers, escalation paths, status updates, meeting agendas, action logs, and readiness reports • Coordinate launch activities across internal teams and customer stakeholders • Run implementation meetings, launch standups, and stakeholder updates; document decisions and drive accountability • Identify risks and blockers, escalate appropriately, and coordinate mitigation plans • Partner with Operations, Clinical Operations, Engineering, Customer Success, Sales, Product, and other teams • Manage handoffs from Sales into implementation and from implementation into ongoing account ownership • Coordinate clinical and operational readiness, including staffing, training, credentialing, platform preparation, workflow documentation, communications, and go-live support • Track integration requirements, data flows, user acceptance testing, platform readiness, and issue resolution • Serve as the day-to-day implementation contact for customer and partner stakeholders • Set expectations around timelines, responsibilities, decision points, launch requirements, and communication norms • Coordinate partner-facing launch communications and engagement needs • Travel to facilitate implementation processes about 15% of the time • Maintain implementation documentation, customer records, project artifacts, and operating playbooks • Track implementation progress, adoption signals, engagement metrics, customer health indicators, and launch readiness • Maintain dashboards and reports for leadership visibility into onboarding progress, risks, decisions, and trends • Support workflow automation, CRM hygiene, and implementation tooling • Capture product, process, and support feedback and share insights with Product, Engineering, Operations, and Customer Success • Build repeatable, scalable implementation processes • Define and track implementation metrics including milestone adherence, launch readiness, implementation duration, risk trends, customer feedback, and handoff quality

🎯 Requisitos

• 5+ years of experience supporting healthcare, health system, enterprise, and/or B2B customer implementations, project management, operations, and customer success • Experience partnering with integration engineers and prior exposure to athenahealth APIs, Epic FHIR endpoints, CCDs, and HL7 v2 interfaces • Working knowledge of interoperability standards: FHIR, HL7 v2, and CCDs • Proven ability to manage multi-stakeholder projects with plans, timelines, dependencies, risks, and deliverables • Strong organization, follow-through, and attention to detail; ability to manage multiple implementation workstreams • Excellent written and verbal communication skills • Experience working cross-functionally with operational, clinical, technical, sales, customer success, and product teams • Hands-on experience using AI tools such as Claude, Gemini, and Perplexity • Ability to operate in a fast-moving startup environment with ambiguity and shifting priorities • Working knowledge of CRM, project-management, documentation, or reporting tools; HubSpot experience is a plus • Sound judgment around launch readiness, escalation, customer experience, and operational risk • Tool-agnostic mindset and willingness to adapt to new tools and systems • Familiarity with software, platform, integration, user acceptance testing, or technical go-live processes • Experience coordinating clinical or operational readiness activities • Experience using Google Workspace, Asana, and Jira is preferred • Experience building implementation playbooks, customer onboarding workflows, reporting dashboards, or scalable operating processes • Bachelor’s degree in a relevant field or equivalent practical experience is preferred • Willingness to travel about 15% of the time

🏖️ Benefícios

• Meaningful ownership through stock options • Competitive base compensation • Comprehensive medical, dental, and vision coverage options, with Rezilient contributing toward premiums • Complimentary access to Rezilient's clinical programs for you and your household members • 401(k) retirement plan • Flexible Paid Time Off • Dedicated Paid Sick Leave • 11 paid company holidays each year • Paid family leave • Optional ancillary benefits, including life insurance, disability coverage, and a Health Savings Account (HSA)