Quality Assurance, Product Analyst

🕒 Maio 15

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Rezilient Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

⚕️ Seguro de Saúde

☁️ SaaS

Healthcare Insurance • SaaS

A Rezilient Health é uma empresa de saúde que oferece um benefício de cuidado primário e multi-especialidades projetado para ser abrangente e rentável para empresas e seus funcionários. Ela fornece serviços de saúde integrados através de suas CloudClinics, cuidado virtual e dispositivos digitais conectados, permitindo que os funcionários acessem cuidados de saúde de alta qualidade de forma eficiente e acessível. A empresa enfatiza o cuidado preventivo e resultados de saúde sustentáveis, ao mesmo tempo que reduz a dependência de serviços de emergência e cuidados de urgência, reduzindo assim os custos gerais de saúde para as empresas. A abordagem inovadora da Rezilient Health inclui consultas no mesmo dia tanto na clínica quanto virtualmente, além de acesso a mensagens 24/7 com fornecedores de saúde.

Descrição

• Act as a liaison between the Product team and other departments (Engineering, Support, Operations), ensuring seamless communication on product updates, issues, and feature releases. • Translate technical concepts and product changes into accessible language and formats for non-technical stakeholders. • Develop and maintain comprehensive internal and training documentation (e.g., step-by-step guides, onboarding, feature release materials) for internal teams using our proprietary software, EMR, and operational tools. • Maintain and Improve streamlined systems for bug tracking, feature suggestion intake, and issue resolution working alongside the support team. • Ensure timely triage and follow-through with the Engineering team. • Own and update the internal product feature matrix, including a detailed breakdown of features, user permissions, and access by role type. • Coordinate and execute QA testing for new releases, ensuring functionality, usability, and adherence to security and compliance standards. • Help work through QA processes for both mobile and web platforms. • Maintain dashboards and documentation pertaining to engineering and IT compliance, including task tracking, remediation status, and audits. • Collaborate on improving automation for existing QA tests and feature releases. • Partner with the existing product team to help improve product velocity by assisting with speedy deployments. • Guide the support team to help maintain the feature release and feature request pipeline.

🎯 Requisitos

• Bachelor’s Degree or equivalent work experience in Product Operations, Health Tech, or Engineering Support. • Highly organized, with a keen eye for detail and a passion for process optimization. • Proven ability to manage multiple projects and deadlines in a fast-paced, startup environment. • Strong communication skills, both written and verbal. • Experience producing clear and engaging content for diverse audiences. • Comfortable working with minimal structure and shaping new systems from the ground up. • Familiarity with modern workflow and documentation tools including: Google Workspace, Lucidchart, Miro, Notion, Jira, and Zapier. • Experience with automation frameworks and tools like Maestro, Detox, BrowserStack, Rainforest QA or other similar tools is preferred. • Ability to read React code and basic technical know-how to utilize Claude Code or Codex in everyday processes is nice to have. • Experience working in a clinical or health tech environment. • Knowledge of security and compliance frameworks (HIPAA, SOC 2, etc.). • Prior experience in QA testing or technical documentation. • Familiarity with EMR systems or healthcare operations workflows.

🏖️ Benefícios

• This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. • You’ll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.