Field Specialist I – Advanced

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🕒 Junho 15

🌺 Hawaii – Remoto

🌺 Hawaii – Remote

💵 $32 - $37 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

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Ricoh UK

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1936

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A Ricoh UK é fornecedora de soluções empresariais abrangentes, especializada na integração e otimização da tecnologia para aprimorar a eficiência e produtividade no local de trabalho. Seus serviços incluem gerenciamento de impressão, soluções de nuvem e infraestrutura, cibersegurança, impressão digital e gerenciamento de processos empresariais. A Ricoh UK se concentra em transformar espaços de trabalho digitais para melhorar as experiências dos colaboradores e promover a colaboração, enquanto oferece uma ampla gama de produtos de escritório e produção, como impressoras e scanners. Eles também operam uma plataforma de eCommerce para a aquisição simplificada de produtos de TI e mídia, e estão comprometidos com a sustentabilidade e inovação centrada no cliente.

Descrição

• Maintains and supports configuration of workstations, laptops, peripheral hardware, and printers. • Responsible for creation and installation of computer image, which includes the operating systems and applications for all workstation and laptops. • Maintains and supports software on user's home PC's and laptops to enable successful remote access to the client's network and applications. • Provides quality customer service to all staff and clients including direct end-user assistance in support of the Help Desk. • Performs duties of a Liaison with hardware and software manufacturers to resolve issues. • Performs operational troubleshooting and support for Microsoft Windows Operating system. • Performs operational troubleshooting and support for Windows server and Virtualization solutions (VMware and Microsoft). • Performs operational and communication support to troubleshoot and configuration for backbone equipment servicing including switches, routers, firewalls and advanced routing. • Researches and recommends enhancements to the system to better serve the needs of the organization, determined through the direction of management. • Take the lead on projects assigned, following work plans and meeting deadlines as outlined for the project. • Responsible for proper installation, configuration, documentation, and operation of workstation virus protection software. • Participates in floor support for major system changes, rollout of new software, hardware, and system enhancements developed by the organization. • Performs the duties of a Liaison with other IT groups to research, test, deploy, document, and upgrade new and existing hardware and software. • Provide desk side support on escalated issues, as necessary. • Works closely with IT staff to use and share knowledge and encourage open communication. • Responsible for communication, coordination, & back up of other Help Desk members. • Interface with customer information technology organizations to resolve configuration problems. • Maintain their technical certifications, as well as obtain the expertise and knowledge on product & solution training specific to the needs of their function. • Provide comprehensive technical support on advanced technologies in the IT equipment environment and can assist in the development and delivery of technology and skills development seminars. • Performs other duties as assigned.

🎯 Requisitos

• Industry Certifications – A+, Net+, Security+ (Microsoft 2012 certifications and VMware certifications preferred) • IT Readiness Training - Server Management, Workstation Management, Advanced Server Support MX, Advanced Server Support AD, UTM Management, VOIP • Smart Hands Curriculum (36.5 hrs) • Requires strong computer /application competencies • Automated call routing • 4-year degree or equivalent experience • 2 – 4 years of Field Service experience is strongly preferred • Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy

🏖️ Benefícios

• Choose from a broad selection of medical, dental, life, and disability insurance options. • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. • Augment your education with team member tuition assistance programs. • Enjoy paid vacation time and paid holidays annually. • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.