Customer Success Manager

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🕒 Agosto 9, 2025

🏄 California, New York – Remoto

🏄 California – Remote 🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Rillet

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

💳 Fintech

🏥 Saúde

🛍️ Comércio Eletrônico

Fintech • Healthcare • eCommerce

A Rillet é uma plataforma ERP nativa de IA projetada para automatizar tarefas contábeis complexas, simplificar o reconhecimento de receitas e gerenciar configurações de múltiplas entidades. Com recursos como razão geral automatizada, contas a receber, contas a pagar e conciliação bancária, ajuda as empresas a fechar seus livros com mais eficiência, enquanto fornece uma fonte confiável de informações para relatórios financeiros. A Rillet é adaptada para indústrias como serviços financeiros, saúde e comércio eletrônico, oferecendo recursos avançados para otimizar operações financeiras e garantir conformidade com as normas contábeis.

Descrição

• What We Do: Rillet serves finance teams. Our customers are the financial brains of their companies. Our job is to help them run the numbers with impossibly high speed, accuracy, and insight. • What You'll Do: Serve as the primary point of contact for our customers, after their onboarding and once the initial implementation is finalized. • You'll be working closely with the founders and customer team to support our existing customers and will have the unique opportunity to help define Rillet’s product.

🎯 Requisitos

• 3+ years experience is a customer success in a B2B SaaS company. • Experience at a top-tier accounting firm and/or startup in a finance/ accounting role. • Experience building new processes from scratch. • Worked in a client facing role and are uncompromisingly service-minded. • Comfortable operating in a fast paced environment while keeping a high attention to detail. • Excellent communication skills with internal cross-functional teams and customers • Start up experience, a plus. • CPA certified, a plus. • Experience with ASC 606 & SaaS revenue recognition, a plus. • Experience with ERP or other accounting software implementations, a plus.

🏖️ Benefícios

• Competitive Compensation: We're backed by some of the best investors and excited to offer competitive compensation packages, including equity. • Benefits: Competitive healthcare and dental insurance options. • Growth Opportunity: We’re excited to build a team who strives for excellence with big ambitions who will grow in roles, responsibilities, and compensation as we do. • Time to Decompress: Flexible PTO with 9 company-wide holidays. • Remote Friendly: We have offices in San Francisco, New York, and Barcelona. With team members working remotely from all over the world. • Team Building: In-person opportunities that are designed to help team members foster collaboration and build community; our team has had offsites in New York, San Francisco, Toronto, Italy, France, and other International Locations!