Senior Support Engineer, VMware

🕒 Maio 15

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $128.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

📞 Engenheiro de Suporte

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Rimini Street

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2005

🏢 Corporativo

☁️ SaaS

🔐 Segurança

Enterprise • SaaS • Security

Rimini Street é líder global em suporte e serviços para software empresarial, fornecendo soluções de suporte de ponta a ponta para sistemas de missão crítica. A empresa é especializada em reduzir custos de suporte, preencher lacunas de competências tecnológicas e oferecer orientação estratégica de roadmap para prolongar a vida útil dos investimentos em ERP e impulsionar o crescimento dos negócios. Com ofertas que incluem serviços gerenciados e profissionais, soluções de segurança, interoperabilidade e serviços de conformidade, a Rimini Street dá suporte a softwares empresariais amplamente utilizados, como Oracle, SAP, Salesforce, Microsoft e outros. Ao aproveitar sua ampla equipe interna de engenharia, a Rimini Street oferece aos clientes um suporte incomparável, garantindo altos níveis de satisfação e redução de custos.

Descrição

• Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of VMware functionality and develop an action plan to resolve issues • Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting • Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience • Replicate reported issues as needed for troubleshooting • Provide new or modified configuration to resolve incidents • Advise end users on application functionality and capabilities • Recommend changes to client training based on incident volumes and trends • Create scripts to identify, analyze and correct data issues • Thoroughly document remediation, test results, and approvals • Be a pro-active contributor to a support organization which is running 24x7x365 • Collaborate with team members in a virtual team environment to extend field experience to different client situations • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to improve the client experience • Participate in a 24x7x365 On Call rotation with other team members.

🎯 Requisitos

• 10+ years of VMware experience across the VMware technology footprint • Technical and functional expertise with solid understanding of vSphere, vCenter, vSAN, NSX, SRM and Aria Suite components. • Expert knowledge of NSX is a huge plus. • Expert knowledge of Tanzu is a huge plus. • Knowledge of products like Dell VxRail, VCF, Aria Automation, Horizon View and VMware TKG is also beneficial. • Expertise with VMware including full life-cycle implementation experience, configuration, and administration of VMware • Knowledge of VMWare maintenance/patching mechanics and VMware architecture • Demonstrable history solving complex problems across multiple components • Work closely with client VMware SMEs and Management

🏖️ Benefícios

• Medical, Dental, and Vision insurance • Disability insurance • Paid Parental Leave • 401(k) program • Generous Paid time off (PTO)