Team Lead, SAP Managed Services

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Rimini Street

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2005

🏢 Corporativo

☁️ SaaS

🔐 Segurança

Enterprise • SaaS • Security

Rimini Street é líder global em suporte e serviços para software empresarial, fornecendo soluções de suporte de ponta a ponta para sistemas de missão crítica. A empresa é especializada em reduzir custos de suporte, preencher lacunas de competências tecnológicas e oferecer orientação estratégica de roadmap para prolongar a vida útil dos investimentos em ERP e impulsionar o crescimento dos negócios. Com ofertas que incluem serviços gerenciados e profissionais, soluções de segurança, interoperabilidade e serviços de conformidade, a Rimini Street dá suporte a softwares empresariais amplamente utilizados, como Oracle, SAP, Salesforce, Microsoft e outros. Ao aproveitar sua ampla equipe interna de engenharia, a Rimini Street oferece aos clientes um suporte incomparável, garantindo altos níveis de satisfação e redução de custos.

Descrição

• Provide exceptional remote-based team leadership and application support for mission-critical SAP applications as part of our global customer support team. • Researching, troubleshooting, and supporting of multiple SAP modules for our global clients. • Manage a small team of support engineers in their day-to-day application support activities. • Perform hands on application support. • Diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. • Lead the SAP Managed Services Delivery team to achieve all Client and Employee satisfaction targets while managing to financial targets. • Build, grow, and evolve a strong, cohesive team to deliver SAP support for our clients including defining skill requirements, guide the sourcing and hiring of candidates, and utilizing industry contacts to attract top talent. • Drive resolution for complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology. • Work closely with customers daily to understand their needs, support business change, and deliver a consistently high-quality customer experience. • Provide in-depth knowledge of the Support delivery process. • Collaborate with team members in a virtual team environment to extend field experience to different client situations. • Manage one or more key assigned accounts as a technical/functional advisor. • Create scripts to identify, analyze and correct data issues. • Provide expertise, guidance, and participation during the sales cycle to the Sales team.

🎯 Requisitos

• 10+ years relevant SAP Software Product Support experience - Techno-Functional Skills needed. • Proficiency in one (or more) of the following SAP Modules: MM / WM / FICO / SD / HCM / PP / PM • 5+ years of SAP AMS support experience • 5+ years of relevant Team Leading Experience in hiring, leading, mentoring teams of 7+ people providing SAP AMS Support. • Fluent English skills • Expert level Functional and/or Technical Expertise in multiple SAP ERP modules, such as: Finance, Logistics • Knowledge of localizations: architecture, implementation, and key functionality • Expertise with SAP 4.x and ECC platforms, including full life-cycle implementation experience, configuration, and administration of the application. • Knowledge of SAP maintenance/patching mechanics and SAP architecture • Demonstrable history solving complex problems across multiple modules. • Strong knowledge of key application functionality, tables, and relationships • Deep knowledge of SAP customization/extension methodologies • Excellent interpersonal, presentation and communication skills – verbal & written.

🏖️ Benefícios

• Compensation, bonuses, and benefits to match the skills of our top-performing team members