AVP, Contact Center Sales

🕒 Março 18

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

📞 Representante de Call Center

🦅 Patrocina Visto H1B

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Logo of RingCentral

RingCentral

5001 - 10000 funcionários

Fundada em 1999

📡 Telecomunicações

☁️ SaaS

Telecommunications • SaaS • Collaboration

A RingCentral é um provedor líder global de soluções de comunicação e colaboração em nuvem para empresas. Oferece um conjunto abrangente de serviços, incluindo voz, vídeo, mensagens e ferramentas de colaboração que se integram perfeitamente em diversos dispositivos para melhorar a comunicação e a produtividade. Mais de 400. 000 organizações em todo o mundo, desde pequenas empresas até companhias da Fortune 1000, confiam na RingCentral para conectar equipes, gerenciar interações com clientes e conduzir eventos virtuais. Com sua plataforma robusta e segura, a RingCentral capacita as empresas a manterem-se conectadas e eficientes, apoiadas por capacidades impulsionadas por IA e uma forte ênfase na inovação e confiabilidade.

Descrição

• Develop and execute a comprehensive GTM strategy focused on hunting and closing net-new Enterprise and Mid-Market logos. • Act as a thought leader on the 'Future of Work,' articulating how RingCentral’s AI (Sentiment Analysis, Real-time Agent Assist, and IVR Orchestration) drives ROI and customer loyalty. • Own the full direct sales motion, from high-level prospecting and executive discovery to the final negotiation of multi-million dollar, multi-year contracts. • Lead a 'Tiger Team' of Sales Engineers, Product Specialists, and Customer Success managers to ensure technical validation and long-term platform adoption. • Architect a sustainable, high-velocity pipeline by leveraging data-driven insights to identify high-propensity targets and vertical-specific opportunities (e.g., Healthcare, FinSec, Retail). • Navigate the intricacies of enterprise procurement, including security audits, legal redlines, and ROI modeling for stakeholders across IT, Operations, and Finance. • Represent RingCentral at industry-leading conferences and executive roundtables, positioning our CCaaS portfolio as the core of modern digital transformation.

🎯 Requisitos

• 12+ Years of Strategic Sales: Proven experience in a leadership or 'Player-Coach' capacity within SaaS, CCaaS, or CX software sectors. • Direct Sales Pedigree: A documented history of overachieving 7-figure and 8-figure annual quotas within the enterprise space. • AI & Cloud Fluency: Deep technical literacy regarding cloud architectures and the application of Generative AI within contact center environments. • Executive Presence: The ability to move seamlessly from a technical demo with an IT Manager to a strategic 'Business Outcome' discussion with a CEO or COO. • Competitive Intelligence: A nuanced understanding of the CCaaS competitive landscape (e.g., Nice, Five9, Genesys, Talkdesk) and the ability to articulate RingCentral’s unique value proposition. • Entrepreneurial Agility: The ability to thrive in a fast-paced environment, adapting strategies in real-time based on market shifts and product evolution. • Education: Bachelor’s degree required; MBA or equivalent leadership experience preferred.

🏖️ Benefícios

• Comprehensive medical, dental, vision, disability, life insurance • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits • Voluntary supplemental health coverage and life insurance • 401K match and ESPP • Paid time off and paid sick leave • Paid parental and pregnancy leave • Family-forming benefits (IVF, Preservation, Adoption etc.) • Emergency backup care (Child/Adult/Pets) • Employee Assistance Program (EAP) with counseling sessions available 24/7 • Free legal services that provide legal advice, document creation and estate planning • Employee bonus referral program • Student loan refinancing assistance • Employee 1:1 coaching, perks and discounts program

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🕒 Março 18

walter services

1001 - 5000

🤝 B2B

🏢 Corporativo

Department head leading a 200-member remote call center team, ensuring service standards and business outcomes in a collaborative environment.

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

📞 Representante de Call Center

🗣️🇩🇪 Alemão obrigatório