Director of Patient Financial Services

🕒 6 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

💸 Planejamento e Análise Financeira (FP&A)

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Healthrise

SiteLinkedInTodas as Vagas

51 - 200 funcionários

⚕️ Seguro de Saúde

☁️ SaaS

Healthcare Insurance • Consulting • SaaS

A Healthrise é uma empresa dedicada a fornecer soluções completas de saúde, com foco em gestão de ciclo de receita, serviços de prontuário eletrônico (EHR) e consultoria estratégica. Com mais de uma década de experiência, a Healthrise auxilia sistemas de saúde em todo o país a alcançar sucesso operacional e financeiro através de estratégias personalizadas. Sua equipe de especialistas faz parceria com organizações de saúde para enfrentar desafios operacionais complexos e aumentar a eficiência, garantindo que os resultados financeiros e de atendimento ao paciente sejam otimizados.

Descrição

• Serve as the operational leader over PFS functions for assigned Healthrise clients, ensuring day-to-day activities meet or exceed performance standards. • Directly manage and mentor team leads, supervisors, and staff across multiple functional areas (hospital billing, professional billing, A/R follow-up, denials, customer service, etc.). • Use data-driven insights to identify pain points and take a proactive, action-oriented approach to resolving them, whether that means coaching a team, implementing a new workflow, or stepping in personally to solve a persistent issue. • Partner with analytics and client stakeholders to define KPIs and develop performance dashboards. • Implement best practices across systems and teams, especially in Epic, Cerner, or Meditech environments. • Lead with a “boots-on-the-ground” mindset, participate in root cause reviews, help draft appeal letters, coach teams on difficult accounts, and develop SOPs from real-time observations. • Drive employee engagement and foster a strong, accountable team culture through transparent communication, clear expectations, and continuous feedback.

🎯 Requisitos

• 5+ years of progressive experience in hospital or health system revenue cycle management, with at least 3 years in a leadership capacity over PFS operations. • Demonstrated success leading and mentoring billing and follow-up teams in high-volume environments. • Deep understanding of payer guidelines, claims processing, denials management, and revenue cycle KPIs. • Familiarity with Epic. • Exceptional problem-solving skills with a track record of executing process improvements and turning around underperforming teams or functions. • Comfortable navigating ambiguity and fast-paced environments; able to think strategically while acting tactically. • Excellent communication skills, both written and verbal.