Protocol Support Manager

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🕒 Maio 14

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Risk Labs Foundation

SiteLinkedInTodas as Vagas

11 - 50 funcionários

₿ Cripto

🌐 Web 3

Crypto • Web 3 • Technology

A Risk Labs Foundation é uma equipe dedicada a criar infraestrutura que potencializa a tecnologia blockchain por meio de soluções de finanças descentralizadas (DeFi). São os criadores do protocolo UMA, que atua como um oráculo descentralizado para verificação de dados on-chain, e do Across, um protocolo de interoperabilidade cross-chain que conecta diversos ecossistemas web3. Sua missão é promover a liberdade econômica e construir mercados financeiros acessíveis por meio de tecnologia inovadora.

Descrição

• The successful candidate will be responsible for ensuring high quality, accurate, and trustworthy outcomes across automated, client, and user-facing systems. • We're looking for a Protocol Support Manager to play a critical human-in-the-loop judgement role within various systems to ensure correctness, trust, and resolution quality at the edges of automation.

🎯 Requisitos

• Build deep working knowledge across both protocols and apply it to confident judgment calls on resolutions, escalations, and user support issues. • AI quality assurance and training: review AI generated responses, identify failures and support corrective training, contribute meaningful feedback to improve the overall systems. • Triage and resolution: apply knowledge and resourcefulness to resolve questions and issues on a very broad spectrum of topics. • Verification and high quality decision making: Evaluate and validate the accuracy of protocol-related proposals, apply structured reasoning to ambiguous scenarios and determine the best outcome and decision. • Operational flexibility: take pride in your adaptability and collaborative approach to work, be comfortable pushing the boundaries as your work evolves day to day, and take ownership as a connective tissue between internal and external people and systems. • Communicate efficiently and collaboratively with product, engineering, and marketing while balancing a cross-functional role with flexibility. • identify recurring issues and provide structure feedback or solution suggestions and be willing to work cross functionally (marketing, product, eng) to improve our overall systems and product.

🏖️ Benefícios

• We support personal wellness, professional growth, and flexible work environments — whether you’re family-focused, nomadic, or somewhere in between.