Service Coordinator

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🕒 Julho 11

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Rittal North America LLC

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1982

🚘 Automotivo

🍽️ Alimentos e Bebidas

📦 Logística

Automotive • Food & Beverage • Logistics

A Rittal North America LLC é uma empresa que fornece uma ampla gama de soluções de infraestrutura industrial e de TI. Eles são especializados em gabinetes, distribuição de energia, controle de clima e infraestrutura de TI, visando aumentar a eficiência e fornecer soluções robustas para várias indústrias, incluindo energia, alimentos e bebidas, varejo, logística e automotiva. A Rittal também oferece unidades modulares de distribuição de resfriamento adequadas para inteligência artificial e data centers, exemplificando seu foco na sustentabilidade e eficiência energética. Seu portfólio abrangente de produtos é projetado para aumentar a produtividade e proteger o meio ambiente, com uma ênfase significativa em soluções de automação e segurança de TI.

Descrição

• Coordinate in-house and field service technicians (direct employees/sub-contractors); communicate by telephone, fax, and email to all parties throughout the process until satisfactory results have been achieved in cost effective manner • Manage specific customer projects including definition of requirements, quoting, resource requirements, deliverables and on-time completion • Schedule approved travel for technicians as needed (direct employees/sub-contractors) • Develop and/or secure estimates/quotations for installations, services and repairs as needed • Identify and evaluate the performance and competency levels of technicians and service partners • Maintain Rittal’s web-based service ticket system, SAP service module, and files as needed • Provide customers, end user and service personnel with application support and technical assistance by telephone and email with high emphasis on Climate Control products • Perform troubleshooting for customers providing most effective solution • Process warranty and non-warranty claims for parts and service • Support company sales of climate control products through customer relations • Other duties as assigned

🎯 Requisitos

• HVAC certification is required and a minimum of 3 years of experience in air conditioning repair and/or service. • EPA certification for refrigerant recovery and servicing of CFC based units required. • Strong mechanical and electrical aptitude with experience using electrical testing equipment (meters etc.) to troubleshoot HVAC equipment required. • Previous field service is preferred. • Attention to details and organization skills with great follow-up skills. • Intermediate level of experience with Microsoft Office products. • SAP experience a plus.

🏖️ Benefícios

• Wear safety-toed footwear, safety glasses with side shields, hearing protection and additional personal protective equipment where required.