WordPress Support Engineer

🕒 Dezembro 1, 2025

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

🚫👨‍🎓 Sem graduação necessária

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Rocket.net

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2020

☁️ SaaS

🛍️ Comércio Eletrônico

🏢 Corporativo

SaaS • eCommerce • Enterprise

A Rocket. net é uma plataforma de hospedagem gerenciada de WordPress que oferece hospedagem rápida, segura e totalmente otimizada, impulsionada pela Cloudflare Enterprise. O serviço oferece recursos tudo-em-um, incluindo CDN empresarial, firewall para sites (WAF), proteção contra malware, atualizações automáticas, migrações gratuitas e ferramentas de desempenho adaptadas para WordPress, WooCommerce, agências, revendedores e clientes empresariais, contando com suporte especializado 24/7. A Rocket. net enfatiza a facilidade de uso, alta velocidade e forte segurança para ajudar empresas, editores e lojas online a melhorarem suas conversões e confiabilidade.

Descrição

• Be the first point of contact for our customers whenever they have any issues on their websites. • Provide customer support through Live Chat, Tickets and Slack. • Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams. • Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues. • Write KBs and technical articles for our blog to further distribute knowledge within the community. • Convert recurring issues into feature requests for the development team and be the customer’s voice in the company to help improve the product. • Assist our customers with migrating their WordPress site’s to Rocket.net. • Provide critical assistance when it comes to pointing DNS to Rocket.net. • Provide customers with a “WOW!” experience.

🎯 Requisitos

• 2+ years experience with WordPress. • Excellent written and verbal communication skills (English). • You have previous experience with Live Chat and/or helpdesk tools. • Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc). • Knowledge with linux command line (SSH) including WP-CLI. • Extensive experience with troubleshooting WordPress. • Experience with Page Builders and Caching Plugins. • Experience with Cloudflare and advanced understanding of DNS. • Experience in optimizing WordPress a huge plus. • Experience in PHP to write custom plugins for WordPress a huge plus. • Knowledge of Redis, CDN, WAF, and page caching will be a huge plus.

🏖️ Benefícios

• Ability to work from anywhere in the world. • Flexible Vacation. • Paid Education.