Principal Customer Solutions Engineer

🕒 Abril 15

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

💻 Engenheiro de Soluções

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Rocket Software

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1990

🏢 Corporativo

☁️ SaaS

🔐 Segurança

Enterprise • SaaS • Security

A Rocket Software é uma empresa especializada em modernização de TI e soluções de nuvem híbrida. Ela oferece uma variedade de produtos e serviços voltados a otimizar a integração entre mainframe e cloud, reforçar a segurança e o compliance e elevar as competências e a eficiência de TI por meio de automação e inovação. A Rocket Software disponibiliza soluções para serviços de conteúdo, nuvem híbrida, IBM i, segurança e eficiência, além da modernização de aplicações corporativas, dados e infraestrutura. Seu foco é ajudar as organizações a conectar, de forma transparente, aplicações críticas de negócios e dados a soluções baseadas em IA, aumentando a produtividade e a qualidade da tomada de decisões, ao mesmo tempo em que mantém segurança e resiliência robustas.

Descrição

• Provide services to customers (75%) • Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks. • Contributes to design for specific deliverables and assists in the deployment Rocket products • Contribute to implement new solutions under the direction of Delivery Architects • Create proof of concept / proof of value technology analysis and pilots. • Conduct external and internal technical presentations/trainings to peer groups. • Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups. • Applies own subject matter knowledge to solve a variety of common technical issues. • Exercises independent judgment within defined practices and procedures to determine appropriate action • Participates as part of a team and maintains good relationships with team members and customers. • Team Leadership (25%) • Ultimately accountable for Technical solution implementation for project. • Leads a team and communicates project status and risks to all project stakeholders on behalf of the team. • Use technical experience to give customer sound technical advice. • Responsible for knowing the Architecture, versions, and requirements. • Responsible for determining appropriate technical resource requirements for project completion. • Works with PM to request resources. • Coordinating with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution. • Determine if change is a product defect or enhancement before communicating to customer. • Responsible for estimating new requirements of Project and gaining Architect or Manager approval. • Conducting or assigning code reviews.

🎯 Requisitos

• 5-7 years of relevant technical experience • Excellent communication / customer service skills / confident telephone manner • Proactive and able to work under pressure • Experience in complex IT project implementations, customizations and or maintenance • Must have an analytical mind set to analyse test result and facilitate defect resolution • Organized and methodical, dealing with numerous tasks. • Fluent in written and verbal English. • Technical skills to include two or more of the following: • IBM Enterprise COBOL or PLI programming experience • System level experience of IBM CICS; IMS and JCL • Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL • Windows operating system • Linux/UNIX operating system • Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes • Desired Project Experience: • A practical experience of mainframe application modernization project is highly desirable. • Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc. • Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration • Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools.

🏖️ Benefícios

• Unlimited Vacation Time as well as paid holidays and sick time • Health and Wellness coverage options for Rocketeers and dependents • Life and disability coverage • Fidelity 401(k) and Roth Retirement Savings with matching contributions • Monthly student debt benefit program • Tuition Reimbursement and Certificate Reimbursement Program opportunities • Leadership and skills training opportunities