Deployment Support Technician

🕒 Maio 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $50.960 - $76.440 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

🚫👨‍🎓 Sem graduação necessária

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Rockwell Automation

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1903

🔒 Cibersegurança

💰 Grant em 2023-07

Industrial Automation • Software • Cybersecurity

A Rockwell Automation é líder global em automação industrial e transformação digital. A empresa oferece uma gama de serviços e produtos, incluindo produtos de controle industrial, software de projeto e analytics, e soluções para gestão de ativos e gestão de processos. A Rockwell Automation ajuda setores como aeroespacial, automotivo e ciências da vida a se tornarem mais eficientes e sustentáveis por meio de tecnologia de ponta e inovações. A empresa oferece serviços integrados que abrangem desde hardware e software até soluções de cybersecurity e infraestrutura de rede, impulsionando a transformação digital e processos de smart manufacturing.

Descrição

• Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks. • Complete acceptance testing, document results, and help resolve readiness gaps before go-live. • Respond to real-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed. • Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs. • Deliver training to customer personnel on system operations, maintenance, and best practices. • Coordinate with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback. • Manage AMR fleet status, help track repairs, and support documentation updates. • Communicate with customer teams, ensuring visibility into deployment status and issue resolution. • Support after-hours or on-call coverage as required during the project.

🎯 Requisitos

• High school diploma or GED required. • Legal authorization to work in US is required. • Ability to travel across the U.S. and Canada (50-60% of the time). • Valid, unrestricted driver's license. • Associates Degree in Electrical Engineering Technology, Industrial Automation, Computer Engineering Technology, or related field preferred. • 2+ years of experience in technical field service, industrial automation, IT/OT support, robotics, or related discipline preferred. • Hands-on mechanical and electrical troubleshooting skills. • Basic familiarity with Linux (Ubuntu). • Working knowledge of networking concepts, including Ethernet, Wi‑Fi, IP addressing, and general connectivity troubleshooting. • Experience with AMR/AGV systems integration. • Experience working directly with clients and end‑users in operational environments. • Experience training users on automated equipment or software.

🏖️ Benefícios

• Health Insurance including Medical, Dental and Vision • 401k • Paid Time off • Parental and Caregiver Leave • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.