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ROK Technologies, LLC

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 1997

🤝 B2B

🏢 Corporativo

B2B • Enterprise

A ROK Technologies, LLC é um provedor de serviços em nuvem gerenciados focado exclusivamente no suporte e operação de implantações GIS baseadas em Esri. A empresa oferece migração para a nuvem, arquitetura de nuvem, gerenciamento de infraestrutura e software, soluções de desktop virtual e segurança em nuvem para organizações, atuando como uma extensão das equipes de TI/GIS dos clientes e fazendo parcerias com AWS, Azure, GCP e Esri para fornecer suporte 24/7 e ambientes otimizados de nuvem para GIS.

Descrição

• Own the First Response • Act as the front line of support for ROK clients—owning tickets from intake through resolution or escalation • Deliver fast, clear, and confident communication with both technical and non-technical users • Ensure every interaction reflects ROK’s commitment to high-touch, high-quality service • Solve Real Problems in Cloud Environments • Troubleshoot issues across: Citrix Virtual Apps & Desktops, Azure Virtual Desktop (AVD), AWS WorkSpaces • Diagnose and resolve: User access and authentication issues, Performance degradation and latency, Connectivity, VPN, and session issues, Profile-related problems • Support both ROK-managed and client-managed environments • Support GIS in the Cloud • Assist users working in Esri ArcGIS environments hosted in cloud platforms • Troubleshoot issues tied to: GIS application performance, Data access and publishing, Integration with virtual desktop platforms • Partner with ROK’s specialized GIS and Enterprise teams for deeper issues • Keep Systems Running Smoothly • Monitor alerts and proactively respond to incidents across AWS and Azure • Support user provisioning, permissions, and environment configuration • Perform administrative tasks across: Active Directory / EntraID, Domain Services maintenance, Cloud infrastructure (compute, storage, networking basics) • Document, Improve, Repeat • Document issues and resolutions with clarity and consistency • Contribute to ROK’s internal knowledge base and runbooks • Identify patterns and recommend automation or process improvements • Collaborate with Experts • Escalate complex issues with strong documentation • Work cross-functionally with: Cloud Engineering, Database Team, Enterprise GIS Team • Participate in on-call rotation as part of a team-first support model

🎯 Requisitos

• 4+ years in a technical support, help desk, or MSP environment • Hands-on experience with one or more: Citrix Virtual Desktop, Azure Virtual Desktop (AVD), AWS WorkSpaces • Strong understanding of: Windows environments, Basic networking (DNS, VPNs, firewalls), Cloud fundamentals (AWS and/or Azure) • Experience using ticketing systems and working within SLAs • A natural ability to troubleshoot, communicate, and stay organized under pressure • Bonus Points: Experience with Esri ArcGIS (Enterprise or Desktop), Familiarity with: Active Directory / EntraID, Remote Desktop Services (RDS), PowerShell or scripting, MSP experience (huge plus at ROK)

🏖️ Benefícios

• Opportunities to specialize in GIS, Cloud Engineering, or DevOps • Gain exposure to enterprise-level cloud environments • Work at the intersection of GIS + Cloud + Managed Services • Part of a high-growth, high-energy team • Culture that values people, performance, and progress