Resident Experience Manager

🕒 2 dias atrás

🐊 Florida, North Carolina, +1 estados a mais – Remoto

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $24 - $27 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Roofstock

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2015

🏠 Imobiliário

💸 Finanças

💰 $240.000.000 Series E em 2022-03

Real Estate • Finance • Technology

A Roofstock é uma plataforma impulsionada por tecnologia, especializada no setor de locação de residências unifamiliares (Single-Family Rental, SFR), oferecendo um conjunto completo de serviços para investidores. Ela utiliza dados proprietários e tecnologia inovadora para ajudar investidores a adquirir, administrar e vender imóveis SFR com maior eficiência e precisão. A Roofstock oferece soluções de investimento para investidores institucionais e individuais, adotando uma abordagem científica para maximizar os retornos. A empresa dá suporte a várias etapas do investimento imobiliário, incluindo aquisições, administração de propriedades, asset management e desinvestimentos, entregando desempenho financeiro superior e operações simplificadas para os proprietários.

Descrição

• Proactively engage with residents to address urgent or sensitive questions and concerns via phone calls. • Draft thorough and empathetic responses to non-urgent matters within the resident portal, utilizing templates and training materials. • Manage resident requests from initiation to completion using our internal case management system, ensuring tasks are performed in a timely manner. • Review case records and draft comprehensive case summaries to provide context and clarity to all parties involved. • Monitor productivity metrics to ensure service levels consistently meet or exceed expectations. • Test new features and functionalities, providing feedback to the product development team. • Mentor and support Junior Resident Experience Managers in their roles. • Generate lease addenda and process changes to lease terms in compliance with local laws. • Contribute to process improvement initiatives to enhance the efficiency and effectiveness of resident experience • Serve as a Mynd brand ambassador and actively participate in market huddles to address local issues and pain points collaboratively. • Other duties as assigned.

🎯 Requisitos

• 3+ years of experience in the real estate or property management industry, overseeing daily operations of single-family or multi-family rental homes • Ability and desire to cultivate relationships, deescalate tough situations, and negotiate creative solutions • General understanding of leasing, property management, and real estate investing principles • Excellent verbal and written communication skills; utilization of proper grammar, spelling, and tone • Experience managing budgets, manipulating spreadsheets, and generating financial reports • Tech proficiency with Google applications, workflow engines or project management tools, and mobile payment applications • Ability to work independently and as part of a cross-functional team, driving projects through to completion • Flexible schedule with the ability to work evenings and weekends, as needed • Knowledge of local residential real estate laws and regulations • Ability to travel, including quarterly overnight visits throughout your assigned territory

🏖️ Benefícios

• Generous PTO Policy • 12 Paid Holidays • Volunteer Time Off • Paid Parental Leave • 401k Program • Wellness and home office/cell phone subsidies • Robust health, dental, vision insurance, and more