Network and Telecoms Technical Lead

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🕒 Setembro 1

🇬🇧 Reino Unido – Remoto (RU)

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

🇬🇧 Patrocina Visto de Trabalhador Qualificado UK

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👻 Score fantasma 10%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

Cloud

Switching

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RS

5001 - 10000 funcionários

Fundada em 1937

🤝 B2B

💼 Consultoria

B2B • Sales • Consulting

A RS é uma distribuidora digital B2B global e destino de comércio eletrônico, oferecendo produtos e soluções de serviço para design industrial, fabricação, manutenção e reparo. Uma empresa listada na FTSE, avaliada em bilhões de libras, operando em mais de 30 países e enviando dezenas de milhares de pacotes diariamente para clientes profissionais. A RS fornece catálogos de produtos online, suporte técnico e soluções de fornecimento para fabricantes, equipes de serviço e profissionais de manutenção.

Descrição

• Support BAU operations, projects and incident resolution with vendors and partners to minimise business impact • Ensure Network and Telecommunications services meet contractual, architectural, security and availability requirements • Manage supplier and vendor relationships, including service reviews, contract renewals and service performance • Liaise between IT Operations, Business Change, IT Delivery, support teams and third-party providers • Review and approve changes and attend CAB meetings • Support transition of new and changed services into support • Support financial governance, resource planning, certificate management, vulnerability patching and other operational controls • Identify and implement service improvements, cost-saving opportunities and continuous improvement initiatives • Help ensure the performance, availability and support of global network, telephony, security, fixed and wireless services • Work across Cisco Switching & Routing, FMC, WLC, ISE, Catalyst Center and FortiGate platforms

🎯 Requisitos

• Hands-on experience of Cisco switching and routing CLI • Firewalling experience advantageous • Experience of multinational telecoms provision and support, including network infrastructure, WAN, LAN, mobile, telephony, data centres and cloud partners • Clear understanding of ITIL principles and Incident, Problem, Change and Release Management processes • ITIL Foundation preferred • Extensive experience of defining, supporting and managing the lifecycle of Network and Telecommunications services • Experience of managing outsourced support teams, suppliers and vendors, including contractual obligations, SLAs and formal supplier relationship management • Strong stakeholder management and communication skills, including engagement at board level • Ability to translate technical information into business terminology • Experience of working in a matrix-managed environment, with awareness of budgets and cost control processes • Strong decision-making skills and ability to maintain clear and focused thinking under high-pressure situations • Ability to keep updated on technology trends and solutions within the Network and Telecommunications arena • ITIL v3 Practitioner or ITIL 4 Managing Professional (or equivalent) desirable

🏖️ Benefícios

• Short-term incentive opportunity • Pension/retirement • Life assurance • Salary finance (payroll deduction loan scheme) • Medical plans • Health screening • Critical illness cover • Disability insurance • Holiday / paid time off • Employee assistance programme • Discounted gym/health club membership • Transportation assistance schemes (e.g., cycle to work, travel loans, car leasing) • Onsite catering/lunch vouchers • Retail discounts • Spotlight global recognition programme

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