Associate Director, Customer Account Manager

Vaga não está no LinkedIn

🕒 Maio 21

🏄 California – Remoto

🏄 California – Remote

💵 $157.200 - $298.800 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

RTX

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2020

🚀 Aeroespacial

Aerospace • Defense • Sustainability

A RTX é uma empresa globalmente reconhecida nos setores aeroespacial e de defesa, dedicada a tecnologias transformadoras e inovações marcantes. Ela opera por meio de diversos negócios, incluindo Collins Aerospace, Pratt & Whitney e Raytheon, com foco em voo sustentável e conectado, além de sistemas de defesa mais inteligentes. A RTX está comprometida com a diversidade, equidade e inclusão em toda a empresa e visa resolver os problemas mais complexos do mundo com tecnologia de ponta e talento. Além disso, a RTX está envolvida em projetos significativos, como a atualização do Núcleo do Motor F135 e o desenvolvimento de sistemas de defesa contra mísseis. A empresa enfatiza a responsabilidade corporativa e práticas sustentáveis.

Descrição

• Grow share-of-wallet (amount of dollars on average a customer regularly devotes to a particular brand/company versus a competing brand/company) • Build customer intimacy with Anduril to keep a pulse on the customer and their emerging needs from Raytheon • Guide and assist an indirect team in solving complex customer issues when required and build meaningful relationships with the customer • Continually strive to improve the customer service experience by taking ownership of escalated customer issues, investigating and following them through to resolution • Ensure that all customer requests are handled with professionalism and within a timely manner • Collect and consolidate information regarding customer interactions and transactions, analyze customer interaction and trends to facilitate future needs • Collaborate with other functional areas to set both internal and customer facing policies that balance customer and organizational needs • Ensure that continuous feedback to the customer is maintained on any formal and informal inquiries and requests for information • Collaborate with RTX Global Government Relations (GGR) at the Federal, State/Local on Public Policy in their advocation and development of new technologies and our solutions • 15% domestic travel

🎯 Requisitos

• Typically requires a University Degree in engineering or business administration/management or equivalent experience and minimum 12 years’ experience leading a defense captures and/or campaign from opportunity to award, managing key customer, overseeing a program with P&L responsibilities, or developing and executing a growth strategy or an Advanced Degree and 10 years’ experience • Minimum 1 years’ experience working with or for Anduril in program management, business development or engineering to show evidence of a deep understanding and network established at Anduril. Network should include executives, program managers, supply chain and/or engineering. • Minimum 3 years’ of direct DoD customer-facing experience with demonstrated examples of navigating and resolving customer problems that resulted in preserved or strengthened relationships, new pipeline opportunities, and advancing business growth outcomes

🏖️ Benefícios

• medical • dental • vision • life insurance • short-term disability • long-term disability • 401(k) match • flexible spending accounts • flexible work schedules • employee assistance program • Employee Scholar Program • parental leave • paid time off • holidays