Senior Manager, Account Manager – U.S. Army Sustainment, Customer Success

Vaga não está no LinkedIn

🕒 6 dias atrás

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $132.400 - $251.600 / ano

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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RTX

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2020

🏭 Manufatura

💼 Consultoria

📦 Logística

Manufacturing • Consulting • Logistics

A RTX é uma empresa globalmente reconhecida nos setores aeroespacial e de defesa, dedicada a tecnologias transformadoras e inovações marcantes. Ela opera por meio de diversos negócios, incluindo Collins Aerospace, Pratt & Whitney e Raytheon, com foco em voo sustentável e conectado, além de sistemas de defesa mais inteligentes. A RTX está comprometida com a diversidade, equidade e inclusão em toda a empresa e visa resolver os problemas mais complexos do mundo com tecnologia de ponta e talento. Além disso, a RTX está envolvida em projetos significativos, como a atualização do Núcleo do Motor F135 e o desenvolvimento de sistemas de defesa contra mísseis. A empresa enfatiza a responsabilidade corporativa e práticas sustentáveis.

Descrição

• Serve as the primary customer interface for U.S. Army sustainment accounts, delivering responsive, high‑quality customer service and support • Build and maintain strong relationships with Army end users, program offices, sustainment commands, and supporting OEM/contractor teams • Drive customer satisfaction by understanding mission requirements, identifying gaps or challenges, and coordinating timely resolutions across internal teams • Lead account management activities including forecasting, opportunity identification, pipeline development, and contract follow‑through • Support sales growth by presenting solutions that enhance readiness, sustainment efficiency, and lifecycle performance • Collaborate closely with engineering, logistics, product, and operations teams to ensure customer needs are prioritized and accurately represented • Monitor program health and sustainment metrics, proactively addressing issues that may impact performance or customer trust • Conduct regular in person and remote briefings, reviews, and touchpoints with Army partners to maintain visibility and alignment • Maintain accurate records of customer interactions, requirements, opportunities, and risk areas • Ensure compliance with all DoD, Army, and corporate policies related to ethics, security, and information handling • Develop and maintain customer sales forecasts and achieve Customer segment orders / sales plans for Spare Parts, GSE, MRO and Strategic Long Term Agreements • Responsible for leading the CSM team to ensure continued marketing/selling Collins Aerospace aftermarket products and services to assigned customers • Identify business opportunities and develop strategies for achieving business objectives • Manage the customer segment strategy by understanding the marketplace and competition, identify, develop and execute initiatives to maximize market sector sales and margin growth (protect and grow).

🎯 Requisitos

• Typically requires a University Degree and minimum 10 years of prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience • 8+ years of experience in sales related to aerospace or aviation activities • Previous Military sales experience with OEM and US government customers required • Experience developing and closing significant long term agreements with OEM’s and US Government on Military Aftermarket business, including forming PBL agreements • Experience presenting and interacting with executive leadership • Must have experience in reporting on all types of business metrics with clear knowledge on how to improve business performance • Must have a comprehensive knowledge of finance, program management, marketing principles and practices, a thorough understanding of related industry practices • Must have the ability to meet, establish and maintain supportive relationships of high level technical and non-technical customer personnel.

🏖️ Benefícios

• Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option • Tuition reimbursement program • Student Loan Repayment Program • Life insurance and disability coverage • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection • Birth, adoption, parental leave benefits • Ovia Health, fertility, and family planning • Adoption Assistance • Autism Benefit • Employee Assistance Plan, including up to 10 free counseling sessions • Healthy You Incentives, wellness rewards program • Doctor on Demand, virtual doctor visits • Bright Horizons, child and elder care services • Teladoc Medical Experts, second opinion program • And more!