Senior Manager, Customer Advancement – Airlines

Vaga não está no LinkedIn

🕒 5 dias atrás

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

💵 $132.400 - $251.600 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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RTX

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2020

🚀 Aeroespacial

Aerospace • Defense • Sustainability

A RTX é uma empresa globalmente reconhecida nos setores aeroespacial e de defesa, dedicada a tecnologias transformadoras e inovações marcantes. Ela opera por meio de diversos negócios, incluindo Collins Aerospace, Pratt & Whitney e Raytheon, com foco em voo sustentável e conectado, além de sistemas de defesa mais inteligentes. A RTX está comprometida com a diversidade, equidade e inclusão em toda a empresa e visa resolver os problemas mais complexos do mundo com tecnologia de ponta e talento. Além disso, a RTX está envolvida em projetos significativos, como a atualização do Núcleo do Motor F135 e o desenvolvimento de sistemas de defesa contra mísseis. A empresa enfatiza a responsabilidade corporativa e práticas sustentáveis.

Descrição

• Responsible to define necessary data sets for functional and enterprise knowledge to be used in tactical customer execution and strategic development • Ensure data set accuracy and efficiency of storage and extraction • Lead capture of segment data via multiple techniques including Voice of Customer, Region VPs | Account Executive (AE) team, Aftermarket and SBU feedback, customer sessions, external engagements, expert 3rd party inputs, and facilitated workshops in support of customer strategy development • Establish processes and expectations for aggregating metrics utilizing Salesforce, Voice of Customer, and other primary and secondary methods • Leading collaboration with OE Account organizations and Customer Support to ensure a OneCollins methodology • Responsible to provide monthly and quarterly reporting as appropriate in support of pursuit review engagements as part of pursuit discipline and accountability • Responsible to vigorously enhance and evolve Airlines & Lessors Voice of Customer processes and collection, providing leadership and expertise of methodologies to ensure consistent and accurate data collection in a manner aligned with the Sales Enablement and Strategic Intelligence (SESI) organization • Sponsor the capture of actionable intelligence across the customer facing organization and create corresponding strategies that support airline and Collins Net Promoter Scores (NPS) • Responsible for establishing close collaboration with OE Account Management, Customer Support, and SESI teams to ensure a OneCollins process • Support strategic development and implementation of Salesforce, in collaboration with the SESI team, to optimize efficient extraction of Airline & Lessor key performance indicators and insights • Bring reporting metric expertise to bear in future Salesforce developments and evolutions • Co-lead the upgrade and roll out of the customer categorization model across the enterprise to incorporate the value and complexity of additional value streams (e.g. wheels and brakes, navigation, etc.) • Responsible for assisting on transformation initiatives, including implementation of the CE&S playbook in the Airlines & Lessors channel, and other projects as appropriate • Support development of high-potential talent and mentor junior and potential Customer Advancement, Business Development and Account Executive associates

🎯 Requisitos

• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience • Advanced Excel proficiency, including functions, macros, pivot tables, etc. • Previous experience with the global airline and lessor channel, including revenue streams, business models, segment dynamics, trends, airline brand/value positions, etc. • PowerPoint mastery • Data visualization tool expertise (e.g. Tableau)

🏖️ Benefícios

• Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option • Tuition reimbursement program • Student Loan Repayment Program • Life insurance and disability coverage • Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection • Birth, adoption, parental leave benefits • Ovia Health, fertility, and family planning • Adoption Assistance • Autism Benefit • Employee Assistance Plan, including up to 10 free counseling sessions • Healthy You Incentives, wellness rewards program • Doctor on Demand, virtual doctor visits • Bright Horizons, child and elder care services • Teladoc Medical Experts, second opinion program • And more!