Client Experience Operations Manager

🕒 Agosto 7

🌵 Arizona, Florida, +8 estados a mais – Remoto

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 12%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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RxVantage

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

A RxVantage é uma empresa de tecnologia em saúde que transforma a forma como práticas médicas se conectam com empresas de ciências da vida e especialistas. Ao automatizar agendamentos, simplificar comunicações e fornecer ferramentas de logística para reuniões e eficiência na prática, a RxVantage permite que médicos e equipe tenham acesso a programas de assistência ao paciente e recursos de ciências da vida sem interromper os fluxos de trabalho. Seus aplicativos combinam inteligentemente os provedores com os especialistas em ciências da vida específicos de que precisam e possibilitam um grande volume de intercâmbios educacionais entre provedores de saúde e parceiros da indústria.

Descrição

• Administer and optimize Salesforce Service Cloud, including case management, automation, routing, entitlements, SLAs, and reporting. • Own the configuration and ongoing administration of Zoom Contact Center to support voice and digital client interactions. • Design and maintain CX workflows that create frictionless, intuitive experiences for clients and internal teams. • Partner with Service and Account Management to align systems with real-world service processes and client needs. • Implement and support AI-driven service capabilities, including case routing, agent assistance, automation, and knowledge recommendations. • Ensure accurate capture and reporting of service and interaction data to support performance management and continuous improvement. • Identify and eliminate friction points across client-facing workflows and recommend system and process improvements. • Support the rollout of new service tools, features, and integrations across the CX tech stack. • Partner with Revenue Operations and Data teams to align service metrics with broader GTM reporting and insights. • Document CX processes, system configurations, and best practices to support scale and consistency. • Serve as a trusted operational partner to key client-facing teams and strategic accounts.

🎯 Requisitos

• Salesforce Service Cloud Administrator experience, including case management, automation, reporting, and user configuration. • Salesforce Service Cloud Consultant or Administrator Certification (required). • Hands-on experience administering Zoom Contact Center or similar CCaaS platforms. • Strong understanding of service data models, SLAs, entitlements, queues, and routing logic. • Working knowledge of AI applications in service environments, including workflow automation, agent assistance, intelligent routing, and self-service capabilities. • Experience integrating and managing tools that support client-facing interactions, including CRM, contact center, knowledge base, and reporting tools. • Strong partnership mindset with the ability to collaborate deeply with Service, Account Management, and cross-functional teams. • Customer-first orientation with a passion for creating frictionless, helpful, and human client experiences. • Ability to translate service strategy and client needs into scalable systems and workflows. • Proactive approach to identifying experience gaps and operational inefficiencies before they impact clients. • Detail-oriented and process-driven, with strong documentation and change management discipline. • Ability to manage multiple priorities and complex initiatives across teams. • Clear communicator who can explain technical concepts in simple, user-centered terms. • Must be certified in Salesforce Service Cloud, as reflected in the required application question. • Role is limited to candidates working from the continental United States.

🏖️ Benefícios

• 100% Company-Paid Premiums for Employee’s Medical Health (HDHP 4500), Vision, and Dental Plans + $4,400 company sponsored contribution into an HSA • Short-term and Long-term Disability • Life Insurance • 401k Matching • Work from Anywhere within the US • Flexible PTO • Paid Parental Leave • Post-Parental Leave Program - $5k stipend to assist with expenses, 4 week 100% paid “Ease-Back” return to work transition period • Starter+ Membership to Wellhub (access to over 5k gyms and studios) • Charitable donation matching