Customer Support Engineer – Solutions Management

🕒 Setembro 15

🇦🇷 Argentina – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 30%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Ryz Labs

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A Ryz Labs cria startups do zero e ajuda outras startups a escalar, fornecendo soluções de talento técnico de alto nível.

Descrição

• Serve as a technical subject-matter expert for enterprise platforms, providing implementation guidance and troubleshooting support during client launches and deployments • Support clients during training and go-live activities, executing implementation tasks and resolving adoption blockers • Develop and deliver technical training, best-practice documentation, and configuration guides • Track and communicate adoption metrics, including instances launched, users onboarded, and time to value • Implement custom configurations, scripts, dashboards, API integrations, data transformations, AI-agent configurations, and web-based applications • Write and maintain full-stack code for client customizations and internal automation tools • Architect and build web-based solutions tailored to client needs • Coordinate with development teams on client-specific integrations, API customizations, and feature requests • Develop workarounds for platform limitations and advocate for product enhancements • Diagnose, troubleshoot, and resolve complex technical issues across enterprise platforms and client environments • Perform root-cause analysis through SQL queries, log reviews, and systematic troubleshooting • Manage incidents end to end, including reproduction, impact and priority assessment, cross-functional resolution, fix validation, and stakeholder communication • Escalate issues to Engineering and Product while maintaining ownership of client communication and resolution tracking • Support production incidents and urgent deployments using secure deployment processes • Create and maintain knowledge-base articles, troubleshooting guides, and best-practice documentation • Identify support-ticket patterns and recommend product or process improvements • Automate repetitive support tasks through scripting and workflow automation • Contribute to test automation, regression testing, and user acceptance testing coordination • Partner with Product Management, Engineering, and Implementation teams • Participate in customer-success reviews and post-implementation check-ins • Mentor junior support team members and contribute to knowledge-sharing initiatives

🎯 Requisitos

• At least five years of hands-on experience in technical support, customer-success engineering, or SaaS operations • Full-stack development proficiency across front-end and back-end technologies • Strong expertise in API design and integration, including RESTful APIs and webhooks • Advanced knowledge of Model Context Protocol (MCP), including implementing MCP-based integrations or tools • At least five years of SQL experience, including writing queries, analyzing data, and troubleshooting data-related issues • Experience using AI tools and APIs to build AI-powered client solutions • Strong analytical and problem-solving skills • Excellent written and verbal communication skills • Customer-first mindset and strong sense of ownership • Ability to learn new platforms and systems quickly • Strong organizational skills and ability to manage multiple concurrent issues • Comfortable working proactively in fast-paced and ambiguous environments • Bachelor’s degree in Computer Science, Engineering, or a related field (nice to have, not required) • Python or another modern programming language proficiency (nice to have) • Experience with React or Vue (nice to have) • Experience with ServiceNow, ticketing systems, or support-management platforms (nice to have) • Exposure to supply chain, procurement, or logistics (nice to have)

🏖️ Benefícios

• Inclusive working environment • Commitment to authenticity, professional growth, and equity

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