Ryz Labs
11 - 50 funcionários
💼 Consultoria
📦 Logística
📣 Marketing
Consulting • Logistics • Marketing
A Ryz Labs cria startups do zero e ajuda outras startups a escalar, fornecendo soluções de talento técnico de alto nível.
Full Stack AI Engineer
Provável vaga fantasma
🕒 Fevereiro 20
🗣️🇺🇸🇬🇧 Inglês obrigatório
AWS
Azure
Cloud
Google Cloud Platform
ITSM
Java
JavaScript
Microservices
Next.js
Node.js
Python
React
TypeScript
📊 Verifique sua pontuação de currículo para esta vaga
Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.
Ryz Labs
11 - 50 funcionários
💼 Consultoria
📦 Logística
📣 Marketing
Consulting • Logistics • Marketing
A Ryz Labs cria startups do zero e ajuda outras startups a escalar, fornecendo soluções de talento técnico de alto nível.
Descrição
• Design, build, and deploy AI/ML solutions to automate ITSM ticket triage, classification, prioritization, and • routing • Develop NLP-based models for ticket summarization, root-cause detection, and resolution • recommendation • Implement AI-powered virtual agents / copilots to assist support engineers and end users • Partner with Product Support, SRE, and Engineering teams to understand recurring issues and automate • resolution workflows • Build intelligent runbooks and self-healing automation for common incidents and service requests • Enhance knowledge management by auto-generating and updating KB articles from resolved tickets • Integrate AI solutions with ITSM platforms (HALO) • Develop APIs, workflows, and event-driven automations across monitoring, logging, and ITSM tools • Ensure seamless handoff between AI systems and human support engineers • Analyze ticket, incident, and operational data to identify automation opportunities • Train, evaluate, and continuously improve ML models using real-world support data • Implement monitoring for model performance, drift, and accuracy in production • Ensure AI solutions meet reliability, security, and compliance standards • Implement guardrails, explainability, and auditability for AI-driven decisions • Contribute to AI governance and responsible AI practices
🎯 Requisitos
• 5+ years of experience as a Full Stack Engineer, Platform Engineer, or AI Engineer, with ownership of • production systems • Strong proficiency in JavaScript/TypeScript and a modern frontend framework (React, Next.js, or • equivalent) • Backend development experience with Python, Java, or Node.js, including building and maintaining secure • APIs • Hands-on experience delivering AI/ML solutions into production environments • Strong experience in Python and/or Java for backend and ML development • Hands-on experience with NLP, LLMs, or GenAI (e.g., transformers, embeddings, RAG, prompt • engineering) • Experience integrating AI solutions with ITSM tools (HALO, etc.) • Knowledge of REST APIs, microservices, and cloud platforms (AWS, Azure, or GCP) • Familiarity with MLOps, CI/CD, model deployment, and monitoring • Solid understanding of ITIL / ITSM processes (Incident, Problem, Change, Request) • Experience working with Product Support, SRE, or NOC teams • Ability to translate operational pain points into automation and AI use cases
🏖️ Benefícios
• Customer First Mentality - Every decision we make should be made through the lens of the customer. • Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated. • Ownership - Step up if you see an opportunity to help, even if it's not your core responsibility. • Humility and Respect - Be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect. • Frugality - being frugal and cost-conscious helps us do more with less • Deliver Impact - get things done most efficiently. • Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be.
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